social/mail_tracking/README.rst

==============
Email tracking
==============

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This module shows email notification tracking status for any messages in
mail thread (chatter). Each notified partner will have an intuitive icon just
right to his name.

**Table of contents**

.. contents::
   :local:

Installation
============

If you're using a multi-database installation (with or without dbfilter option)
where /web/databse/selector returns a list of more than one database, then
you need to add ``mail_tracking`` addon to wide load addons list
(by default, only ``web`` addon), setting ``--load`` option.
For example, ``--load=web,mail_tracking``

Usage
=====

When user sends a message in mail_thread (chatter), for instance in partner
form, then an email tracking is created for each email notification. Then a
status icon will appear just right to name of notified partner.

These are all available status icons:

.. |sent| image:: ../static/src/img/sent.png
   :width: 10px

.. |delivered| image:: ../static/src/img/delivered.png
   :width: 15px

.. |opened| image:: ../static/src/img/opened.png
   :width: 15px

.. |error| image:: ../static/src/img/error.png
   :width: 10px

.. |waiting| image:: ../static/src/img/waiting.png
   :width: 10px

.. |unknown| image:: ../static/src/img/unknown.png
   :width: 10px

.. |cc| image:: ../static/src/img/cc.png
   :width: 10px

.. |noemail| image:: ../static/src/img/no_email.png
   :width: 10px

|unknown|  **Unknown**: No email tracking info available. Maybe this notified partner has 'Receive Inbox Notifications by Email' == 'Never'

|waiting|    **Waiting**: Waiting to be sent

|error|    **Error**: Error while sending

|sent|    **Sent**: Sent to SMTP server configured

|delivered|    **Delivered**: Delivered to final MX server

|opened|  **Opened**: Opened by partner

|cc|  **Cc**: It's a Carbon-Copy recipient. Can't know the status so is 'Unknown'

|noemail|  **No Email**: The partner doesn't have a defined email


If you want to see all tracking emails and events you can go to

* Settings > Technical > Email > Tracking emails
* Settings > Technical > Email > Tracking events

When the message generates an 'error' status, it will apear on discuss 'Failed'
channel. Any view with chatter can show the failed messages
too.

* Discuss

  .. image:: https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/img/failed_message_discuss.png

* Chatter

  .. image:: https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/img/failed_message_widget.png

You can use "Failed sent messages" filter present in all views to show records
with messages in failed status and that needs an user action.

* Filter

  .. image:: https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/img/failed_message_filter.png

Known issues / Roadmap
======================

* Add pivot for tracking events and mail trackings

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/social/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed
`feedback <https://github.com/OCA/social/issues/new?body=module:%20mail_tracking%0Aversion:%2013.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
~~~~~~~

* Tecnativa

Contributors
~~~~~~~~~~~~

* `Tecnativa <https://www.tecnativa.com>`_:

  * Pedro M. Baeza
  * Antonio Espinosa
  * David Vidal
  * Ernesto Tejeda
  * Rafael Blasco
  * Alexandre Díaz

Other credits
~~~~~~~~~~~~~

Images
------

* Odoo Community Association: `Icon <https://github.com/OCA/maintainer-tools/blob/master/template/module/static/description/icon.svg>`_.
* Thanks to `LlubNek <https://openclipart.org/user-detail/LlubNek>`_ and `Openclipart
  <https://openclipart.org>`_ for `the icon
  <https://openclipart.org/detail/19342/open-envelope>`_.

Maintainers
~~~~~~~~~~~

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

This module is part of the `OCA/social <https://github.com/OCA/social/tree/13.0/mail_tracking>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.