113 lines
3.3 KiB
ReStructuredText
113 lines
3.3 KiB
ReStructuredText
.. image:: https://img.shields.io/badge/licence-AGPL--3-blue.svg
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:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
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:alt: License: AGPL-3
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=============
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Mail tracking
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=============
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This module shows email notification tracking status for any messages in
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mail thread (chatter). Each notified partner will have an intuitive icon just
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right to his name.
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Installation
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============
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If you're using a multi-database installation (with or without dbfilter option)
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where /web/databse/selector returns a list of more than one database, then
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you need to add ``mail_tracking`` addon to wide load addons list
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(by default, only ``web`` addon), setting ``--load`` option.
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For example, ``--load=web,mail_tracking``
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Usage
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=====
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When user sends a message in mail_thread (chatter), for instance in partner
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form, then an email tracking is created for each email notification. Then a
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status icon will appear just right to name of notified partner.
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These are all available status icons:
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.. |sent| image:: mail_tracking/static/src/img/sent.png
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:width: 10px
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.. |delivered| image:: mail_tracking/static/src/img/delivered.png
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:width: 15px
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.. |opened| image:: mail_tracking/static/src/img/opened.png
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:width: 15px
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.. |error| image:: mail_tracking/static/src/img/error.png
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:width: 10px
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.. |waiting| image:: mail_tracking/static/src/img/waiting.png
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:width: 10px
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.. |unknown| image:: mail_tracking/static/src/img/unknown.png
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:width: 10px
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|unknown| **Unknown**: No email tracking info available. Maybe this notified partner has 'Receive Inbox Notifications by Email' == 'Never'
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|waiting| **Waiting**: Waiting to be sent
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|error| **Error**: Error while sending
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|sent| **Sent**: Sent to SMTP server configured
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|delivered| **Delivered**: Delivered to final MX server
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|opened| **Opened**: Opened by partner
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.. image:: https://odoo-community.org/website/image/ir.attachment/5784_f2813bd/datas
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:alt: Try me on Runbot
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:target: https://runbot.odoo-community.org/runbot/205/8.0
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If you want to see all tracking emails and events you can go to
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* Settings > Technical > Email > Tracking emails
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* Settings > Technical > Email > Tracking events
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Bug Tracker
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===========
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Bugs are tracked on `GitHub Issues
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<https://github.com/OCA/social/issues>`_. In case of trouble, please
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check there if your issue has already been reported. If you spotted it first,
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help us smashing it by providing a detailed and welcomed feedback.
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Credits
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=======
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Images
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------
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* Odoo Community Association: `Icon <https://github.com/OCA/maintainer-tools/blob/master/template/module/static/description/icon.svg>`_.
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* Thanks to `LlubNek <https://openclipart.org/user-detail/LlubNek>`_ and `Openclipart
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<https://openclipart.org>`_ for `the icon
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<https://openclipart.org/detail/19342/open-envelope>`_.
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Contributors
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------------
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* Pedro M. Baeza <pedro.baeza@tecnativa.com>
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* Antonio Espinosa <antonio.espinosa@tecnativa.com>
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Maintainer
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----------
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.. image:: https://odoo-community.org/logo.png
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:alt: Odoo Community Association
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:target: https://odoo-community.org
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This module is maintained by the OCA.
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OCA, or the Odoo Community Association, is a nonprofit organization whose
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mission is to support the collaborative development of Odoo features and
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promote its widespread use.
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To contribute to this module, please visit https://odoo-community.org.
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