190 lines
6.4 KiB
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190 lines
6.4 KiB
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==============
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Email tracking
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==============
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.. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! This file is generated by oca-gen-addon-readme !!
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!! changes will be overwritten. !!
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
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:target: https://odoo-community.org/page/development-status
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:alt: Beta
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.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
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:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
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:alt: License: AGPL-3
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.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fsocial-lightgray.png?logo=github
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:target: https://github.com/OCA/social/tree/15.0/mail_tracking
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:alt: OCA/social
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.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
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:target: https://translation.odoo-community.org/projects/social-15-0/social-15-0-mail_tracking
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:alt: Translate me on Weblate
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.. |badge5| image:: https://img.shields.io/badge/runbot-Try%20me-875A7B.png
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:target: https://runbot.odoo-community.org/runbot/205/15.0
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:alt: Try me on Runbot
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|badge1| |badge2| |badge3| |badge4| |badge5|
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This module shows email notification tracking status for any messages in
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mail thread (chatter). Each notified partner will have an intuitive icon just
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right to his name.
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**Table of contents**
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.. contents::
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:local:
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Installation
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============
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If you're using a multi-database installation (with or without dbfilter option)
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where /web/databse/selector returns a list of more than one database, then
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you need to add ``mail_tracking`` addon to wide load addons list
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(by default, only ``web`` addon), setting ``--load`` option.
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For example, ``--load=web,mail_tracking``
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Usage
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=====
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When user sends a message in mail_thread (chatter), for instance in partner
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form, then an email tracking is created for each email notification. Then a
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status icon will appear just right to name of notified partner.
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These are all available status icons:
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.. |sent| image:: https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/src/img/sent.png
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:width: 10px
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.. |delivered| image:: https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/src/img/delivered.png
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:width: 15px
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.. |opened| image:: https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/src/img/opened.png
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:width: 15px
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.. |error| image:: https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/src/img/error.png
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:width: 10px
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.. |waiting| image:: https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/src/img/waiting.png
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:width: 10px
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.. |unknown| image:: https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/src/img/unknown.png
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:width: 10px
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.. |cc| image:: https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/src/img/cc.png
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:width: 10px
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.. |noemail| image:: https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/src/img/no_email.png
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:width: 10px
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.. |anonuser| image:: https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/src/img/anon_user.png
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:width: 10px
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|unknown| **Unknown**: No email tracking info available. Maybe this notified partner has 'Receive Inbox Notifications by Email' == 'Never'
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|waiting| **Waiting**: Waiting to be sent
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|error| **Error**: Error while sending
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|sent| **Sent**: Sent to SMTP server configured
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|delivered| **Delivered**: Delivered to final MX server
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|opened| **Opened**: Opened by partner
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|cc| **Cc**: It's a Carbon-Copy recipient. Can't know the status so is 'Unknown'
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|noemail| **No Email**: The partner doesn't have a defined email
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|anonuser| **No Partner**: The recipient doesn't have a defined partner
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If you want to see all tracking emails and events you can go to
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* Settings > Technical > Email > Tracking emails
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* Settings > Technical > Email > Tracking events
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When the message generates an 'error' status, it will apear on discuss 'Failed'
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channel. Any view with chatter can show the failed messages
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too.
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* Discuss
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.. image:: https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/img/failed_message_discuss.png
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* Chatter
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.. image:: https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/img/failed_message_widget.png
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You can use "Failed sent messages" filter present in all views to show records
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with messages in failed status and that needs an user action.
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* Filter
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.. image:: https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/img/failed_message_filter.png
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Known issues / Roadmap
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======================
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* Add pivot for tracking events and mail trackings
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Bug Tracker
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===========
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Bugs are tracked on `GitHub Issues <https://github.com/OCA/social/issues>`_.
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In case of trouble, please check there if your issue has already been reported.
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If you spotted it first, help us smashing it by providing a detailed and welcomed
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`feedback <https://github.com/OCA/social/issues/new?body=module:%20mail_tracking%0Aversion:%2015.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
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Do not contact contributors directly about support or help with technical issues.
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Credits
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=======
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Authors
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~~~~~~~
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* Tecnativa
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Contributors
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~~~~~~~~~~~~
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* `Tecnativa <https://www.tecnativa.com>`_:
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* Pedro M. Baeza
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* Antonio Espinosa
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* David Vidal
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* Ernesto Tejeda
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* Rafael Blasco
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* Alexandre Díaz
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* `Eezee-IT <https://www.eezee-it.com>`_:
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* Asma Elferkhsi
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Other credits
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~~~~~~~~~~~~~
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Images
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------
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* Odoo Community Association: `Icon <https://github.com/OCA/maintainer-tools/blob/master/template/module/static/description/icon.svg>`_.
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* Thanks to `LlubNek <https://openclipart.org/user-detail/LlubNek>`_ and `Openclipart
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<https://openclipart.org>`_ for `the icon
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<https://openclipart.org/detail/19342/open-envelope>`_.
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Maintainers
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~~~~~~~~~~~
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This module is maintained by the OCA.
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.. image:: https://odoo-community.org/logo.png
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:alt: Odoo Community Association
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:target: https://odoo-community.org
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OCA, or the Odoo Community Association, is a nonprofit organization whose
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mission is to support the collaborative development of Odoo features and
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promote its widespread use.
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This module is part of the `OCA/social <https://github.com/OCA/social/tree/15.0/mail_tracking>`_ project on GitHub.
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You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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