61463fc530
- Any model inheriting from mail.thread will have a filter available to obtain records with errors in their messages trackings. - The messages can be marked as done to avoid false positives when the issues are solved.
59 lines
1.6 KiB
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59 lines
1.6 KiB
ReStructuredText
When user sends a message in mail_thread (chatter), for instance in partner
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form, then an email tracking is created for each email notification. Then a
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status icon will appear just right to name of notified partner.
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These are all available status icons:
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.. |sent| image:: ../static/src/img/sent.png
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:width: 10px
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.. |delivered| image:: ../static/src/img/delivered.png
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:width: 15px
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.. |opened| image:: ../static/src/img/opened.png
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:width: 15px
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.. |error| image:: ../static/src/img/error.png
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:width: 10px
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.. |waiting| image:: ../static/src/img/waiting.png
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:width: 10px
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.. |unknown| image:: ../static/src/img/unknown.png
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:width: 10px
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.. |cc| image:: ../static/src/img/cc.png
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:width: 10px
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|unknown| **Unknown**: No email tracking info available. Maybe this notified partner has 'Receive Inbox Notifications by Email' == 'Never'
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|waiting| **Waiting**: Waiting to be sent
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|error| **Error**: Error while sending
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|sent| **Sent**: Sent to SMTP server configured
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|delivered| **Delivered**: Delivered to final MX server
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|opened| **Opened**: Opened by partner
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|cc| **Cc**: It's a Carbon-Copy recipient. Can't know the status so is 'Unknown'
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If you want to see all tracking emails and events you can go to
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* Settings > Technical > Email > Tracking emails
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* Settings > Technical > Email > Tracking events
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When the message generates and 'error' status, it will apear on discuss 'Failed'
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channel. Any view that uses 'mail_thread' widget can show the failed messages
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too.
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* Discuss
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.. image:: ../static/img/failed_message_discuss.png
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* Chatter
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.. image:: ../static/img/failed_message_widget.png
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