==============
Email tracking
==============
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This module shows email notification tracking status for any messages in
mail thread (chatter). Each notified partner will have an intuitive icon just
right to his name.
**Table of contents**
.. contents::
:local:
Installation
============
If you're using a multi-database installation (with or without dbfilter option)
where /web/databse/selector returns a list of more than one database, then
you need to add ``mail_tracking`` addon to wide load addons list
(by default, only ``web`` addon), setting ``--load`` option.
For example, ``--load=web,mail_tracking``
Usage
=====
When user sends a message in mail_thread (chatter), for instance in partner
form, then an email tracking is created for each email notification. Then a
status icon will appear just right to name of notified partner.
These are all available status icons:
.. |sent| image:: ../static/src/img/sent.png
:width: 10px
.. |delivered| image:: ../static/src/img/delivered.png
:width: 15px
.. |opened| image:: ../static/src/img/opened.png
:width: 15px
.. |error| image:: ../static/src/img/error.png
:width: 10px
.. |waiting| image:: ../static/src/img/waiting.png
:width: 10px
.. |unknown| image:: ../static/src/img/unknown.png
:width: 10px
.. |cc| image:: ../static/src/img/cc.png
:width: 10px
.. |noemail| image:: ../static/src/img/no_email.png
:width: 10px
|unknown| **Unknown**: No email tracking info available. Maybe this notified partner has 'Receive Inbox Notifications by Email' == 'Never'
|waiting| **Waiting**: Waiting to be sent
|error| **Error**: Error while sending
|sent| **Sent**: Sent to SMTP server configured
|delivered| **Delivered**: Delivered to final MX server
|opened| **Opened**: Opened by partner
|cc| **Cc**: It's a Carbon-Copy recipient. Can't know the status so is 'Unknown'
|noemail| **No Email**: The partner doesn't have a defined email
If you want to see all tracking emails and events you can go to
* Settings > Technical > Email > Tracking emails
* Settings > Technical > Email > Tracking events
When the message generates an 'error' status, it will apear on discuss 'Failed'
channel. Any view with chatter can show the failed messages
too.
* Discuss
.. image:: https://raw.githubusercontent.com/OCA/social/12.0/mail_tracking/static/img/failed_message_discuss.png
* Chatter
.. image:: https://raw.githubusercontent.com/OCA/social/12.0/mail_tracking/static/img/failed_message_widget.png
You can use "Failed sent messages" filter present in all views to show records
with messages in failed status and that needs an user action.
* Filter
.. image:: https://raw.githubusercontent.com/OCA/social/12.0/mail_tracking/static/img/failed_message_filter.png
Known issues / Roadmap
======================
* Add pivot for tracking events and mail trackings
Bug Tracker
===========
Bugs are tracked on `GitHub Issues <https://github.com/OCA/social/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed
`feedback <https://github.com/OCA/social/issues/new?body=module:%20mail_tracking%0Aversion:%2012.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
Do not contact contributors directly about support or help with technical issues.
Credits
=======
Authors
~~~~~~~
* Tecnativa
Contributors
~~~~~~~~~~~~
* `Tecnativa <https://www.tecnativa.com>`_:
* Pedro M. Baeza
* Antonio Espinosa
* David Vidal
* Ernesto Tejeda
* Rafael Blasco
* Alexandre Díaz
Other credits
~~~~~~~~~~~~~
Images
------
* Odoo Community Association: `Icon <https://github.com/OCA/maintainer-tools/blob/master/template/module/static/description/icon.svg>`_.
* Thanks to `LlubNek <https://openclipart.org/user-detail/LlubNek>`_ and `Openclipart
<https://openclipart.org>`_ for `the icon
<https://openclipart.org/detail/19342/open-envelope>`_.
Maintainers
~~~~~~~~~~~
This module is maintained by the OCA.
.. image:: https://odoo-community.org/logo.png
:alt: Odoo Community Association
:target: https://odoo-community.org
OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.
This module is part of the `OCA/social <https://github.com/OCA/social/tree/12.0/mail_tracking>`_ project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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