2018-11-05 17:26:01 +01:00
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When user sends a message in mail_thread (chatter), for instance in partner
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form, then an email tracking is created for each email notification. Then a
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status icon will appear just right to name of notified partner.
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These are all available status icons:
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2019-07-05 14:20:27 +02:00
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.. |sent| image:: ../static/src/img/sent.png
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2018-11-05 17:26:01 +01:00
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:width: 10px
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2019-07-05 14:20:27 +02:00
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.. |delivered| image:: ../static/src/img/delivered.png
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2018-11-05 17:26:01 +01:00
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:width: 15px
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2019-07-05 14:20:27 +02:00
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.. |opened| image:: ../static/src/img/opened.png
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2018-11-05 17:26:01 +01:00
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:width: 15px
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2019-07-05 14:20:27 +02:00
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.. |error| image:: ../static/src/img/error.png
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2018-11-05 17:26:01 +01:00
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:width: 10px
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2019-07-05 14:20:27 +02:00
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.. |waiting| image:: ../static/src/img/waiting.png
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2018-11-05 17:26:01 +01:00
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:width: 10px
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2019-07-05 14:20:27 +02:00
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.. |unknown| image:: ../static/src/img/unknown.png
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2018-11-05 17:26:01 +01:00
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:width: 10px
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2019-07-05 14:20:27 +02:00
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.. |cc| image:: ../static/src/img/cc.png
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2019-07-03 11:12:11 +02:00
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:width: 10px
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2019-10-17 03:28:42 +02:00
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.. |noemail| image:: ../static/src/img/no_email.png
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:width: 10px
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2020-03-19 20:30:34 +01:00
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.. |anonuser| image:: ../static/src/img/anon_user.png
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:width: 10px
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2018-11-05 17:26:01 +01:00
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|unknown| **Unknown**: No email tracking info available. Maybe this notified partner has 'Receive Inbox Notifications by Email' == 'Never'
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|waiting| **Waiting**: Waiting to be sent
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|error| **Error**: Error while sending
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|sent| **Sent**: Sent to SMTP server configured
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|delivered| **Delivered**: Delivered to final MX server
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|opened| **Opened**: Opened by partner
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2019-07-03 11:12:11 +02:00
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|cc| **Cc**: It's a Carbon-Copy recipient. Can't know the status so is 'Unknown'
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2019-10-17 03:28:42 +02:00
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|noemail| **No Email**: The partner doesn't have a defined email
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2020-03-19 20:30:34 +01:00
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|anonuser| **No Partner**: The recipient doesn't have a defined partner
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2019-07-03 11:12:11 +02:00
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2018-11-05 17:26:01 +01:00
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If you want to see all tracking emails and events you can go to
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* Settings > Technical > Email > Tracking emails
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* Settings > Technical > Email > Tracking events
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2019-07-05 14:20:27 +02:00
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2019-10-17 03:28:42 +02:00
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When the message generates an 'error' status, it will apear on discuss 'Failed'
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channel. Any view with chatter can show the failed messages
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2019-07-05 14:20:27 +02:00
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too.
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* Discuss
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.. image:: ../static/img/failed_message_discuss.png
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* Chatter
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.. image:: ../static/img/failed_message_widget.png
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2019-10-17 03:28:42 +02:00
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You can use "Failed sent messages" filter present in all views to show records
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with messages in failed status and that needs an user action.
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* Filter
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.. image:: ../static/img/failed_message_filter.png
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