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< div class = "document" id = "email-tracking" >
< h1 class = "title" > Email tracking< / h1 >
<!-- !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!! This file is generated by oca-gen-addon-readme !!
!! changes will be overwritten. !!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -->
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< p > < a class = "reference external" href = "https://odoo-community.org/page/development-status" > < img alt = "Beta" src = "https://img.shields.io/badge/maturity-Beta-yellow.png" / > < / a > < a class = "reference external" href = "http://www.gnu.org/licenses/agpl-3.0-standalone.html" > < img alt = "License: AGPL-3" src = "https://img.shields.io/badge/licence-AGPL--3-blue.png" / > < / a > < a class = "reference external" href = "https://github.com/OCA/social/tree/14.0/mail_tracking" > < img alt = "OCA/social" src = "https://img.shields.io/badge/github-OCA%2Fsocial-lightgray.png?logo=github" / > < / a > < a class = "reference external" href = "https://translation.odoo-community.org/projects/social-14-0/social-14-0-mail_tracking" > < img alt = "Translate me on Weblate" src = "https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" / > < / a > < a class = "reference external" href = "https://runbot.odoo-community.org/runbot/205/14.0" > < img alt = "Try me on Runbot" src = "https://img.shields.io/badge/runbot-Try%20me-875A7B.png" / > < / a > < / p >
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< p > This module shows email notification tracking status for any messages in
mail thread (chatter). Each notified partner will have an intuitive icon just
right to his name.< / p >
< p > < strong > Table of contents< / strong > < / p >
< div class = "contents local topic" id = "contents" >
< ul class = "simple" >
< li > < a class = "reference internal" href = "#installation" id = "id1" > Installation< / a > < / li >
< li > < a class = "reference internal" href = "#usage" id = "id2" > Usage< / a > < / li >
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< li > < a class = "reference internal" href = "#known-issues-roadmap" id = "id3" > Known issues / Roadmap< / a > < / li >
< li > < a class = "reference internal" href = "#bug-tracker" id = "id4" > Bug Tracker< / a > < / li >
< li > < a class = "reference internal" href = "#credits" id = "id5" > Credits< / a > < ul >
< li > < a class = "reference internal" href = "#authors" id = "id6" > Authors< / a > < / li >
< li > < a class = "reference internal" href = "#contributors" id = "id7" > Contributors< / a > < / li >
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< li > < a class = "reference internal" href = "#other-credits" id = "id8" > Other credits< / a > < ul >
< li > < a class = "reference internal" href = "#images" id = "id9" > Images< / a > < / li >
< / ul >
< / li >
< li > < a class = "reference internal" href = "#maintainers" id = "id10" > Maintainers< / a > < / li >
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< / ul >
< / li >
< / ul >
< / div >
< div class = "section" id = "installation" >
< h1 > < a class = "toc-backref" href = "#id1" > Installation< / a > < / h1 >
< p > If you’
where /web/databse/selector returns a list of more than one database, then
you need to add < tt class = "docutils literal" > mail_tracking< / tt > addon to wide load addons list
(by default, only < tt class = "docutils literal" > web< / tt > addon), setting < tt class = "docutils literal" > < span class = "pre" > --load< / span > < / tt > option.
For example, < tt class = "docutils literal" > < span class = "pre" > --load=web,mail_tracking< / span > < / tt > < / p >
< / div >
< div class = "section" id = "usage" >
< h1 > < a class = "toc-backref" href = "#id2" > Usage< / a > < / h1 >
< p > When user sends a message in mail_thread (chatter), for instance in partner
form, then an email tracking is created for each email notification. Then a
status icon will appear just right to name of notified partner.< / p >
< p > These are all available status icons:< / p >
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< p > < img alt = "unknown" src = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/src/img/unknown.png" style = "width: 10px;" / > < strong > Unknown< / strong > : No email tracking info available. Maybe this notified partner has ‘ ’ ‘ ’ < / p >
< p > < img alt = "waiting" src = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/src/img/waiting.png" style = "width: 10px;" / > < strong > Waiting< / strong > : Waiting to be sent< / p >
< p > < img alt = "error" src = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/src/img/error.png" style = "width: 10px;" / > < strong > Error< / strong > : Error while sending< / p >
< p > < img alt = "sent" src = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/src/img/sent.png" style = "width: 10px;" / > < strong > Sent< / strong > : Sent to SMTP server configured< / p >
< p > < img alt = "delivered" src = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/src/img/delivered.png" style = "width: 15px;" / > < strong > Delivered< / strong > : Delivered to final MX server< / p >
< p > < img alt = "opened" src = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/src/img/opened.png" style = "width: 15px;" / > < strong > Opened< / strong > : Opened by partner< / p >
< p > < img alt = "cc" src = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/src/img/cc.png" style = "width: 10px;" / > < strong > Cc< / strong > : It’ ’ ‘ ’ < / p >
< p > < img alt = "noemail" src = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/src/img/no_email.png" style = "width: 10px;" / > < strong > No Email< / strong > : The partner doesn’ < / p >
< p > < img alt = "anonuser" src = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/src/img/anon_user.png" style = "width: 10px;" / > < strong > No Partner< / strong > : The recipient doesn’ < / p >
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< p > If you want to see all tracking emails and events you can go to< / p >
< ul class = "simple" >
< li > Settings > Technical > Email > Tracking emails< / li >
< li > Settings > Technical > Email > Tracking events< / li >
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< / ul >
< p > When the message generates an ‘ ’ ‘ ’
channel. Any view with chatter can show the failed messages
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too.< / p >
< ul >
< li > < p class = "first" > Discuss< / p >
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< img alt = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/img/failed_message_discuss.png" src = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/img/failed_message_discuss.png" / >
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< / li >
< li > < p class = "first" > Chatter< / p >
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< img alt = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/img/failed_message_widget.png" src = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/img/failed_message_widget.png" / >
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< / li >
< / ul >
< p > You can use “Failed sent messages” filter present in all views to show records
with messages in failed status and that needs an user action.< / p >
< ul >
< li > < p class = "first" > Filter< / p >
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< img alt = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/img/failed_message_filter.png" src = "https://raw.githubusercontent.com/OCA/social/14.0/mail_tracking/static/img/failed_message_filter.png" / >
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< / li >
< / ul >
< / div >
< div class = "section" id = "known-issues-roadmap" >
< h1 > < a class = "toc-backref" href = "#id3" > Known issues / Roadmap< / a > < / h1 >
< ul class = "simple" >
< li > Add pivot for tracking events and mail trackings< / li >
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< / ul >
< / div >
< div class = "section" id = "bug-tracker" >
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< h1 > < a class = "toc-backref" href = "#id4" > Bug Tracker< / a > < / h1 >
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< p > Bugs are tracked on < a class = "reference external" href = "https://github.com/OCA/social/issues" > GitHub Issues< / a > .
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed
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< a class = "reference external" href = "https://github.com/OCA/social/issues/new?body=module:%20mail_tracking%0Aversion:%2014.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**" > feedback< / a > .< / p >
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< p > Do not contact contributors directly about support or help with technical issues.< / p >
< / div >
< div class = "section" id = "credits" >
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< h1 > < a class = "toc-backref" href = "#id5" > Credits< / a > < / h1 >
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< div class = "section" id = "authors" >
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< h2 > < a class = "toc-backref" href = "#id6" > Authors< / a > < / h2 >
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< ul class = "simple" >
< li > Tecnativa< / li >
< / ul >
< / div >
< div class = "section" id = "contributors" >
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< h2 > < a class = "toc-backref" href = "#id7" > Contributors< / a > < / h2 >
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< ul class = "simple" >
< li > < a class = "reference external" href = "https://www.tecnativa.com" > Tecnativa< / a > :< ul >
< li > Pedro M. Baeza< / li >
< li > Antonio Espinosa< / li >
< li > David Vidal< / li >
< li > Ernesto Tejeda< / li >
< li > Rafael Blasco< / li >
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< li > Alexandre Díaz< / li >
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< / ul >
< / li >
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< li > < a class = "reference external" href = "https://www.eezee-it.com" > Eezee-IT< / a > :
* Asma Elferkhsi< / li >
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< / ul >
< / div >
< div class = "section" id = "other-credits" >
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< h2 > < a class = "toc-backref" href = "#id8" > Other credits< / a > < / h2 >
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< div class = "section" id = "images" >
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< h3 > < a class = "toc-backref" href = "#id9" > Images< / a > < / h3 >
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< ul class = "simple" >
< li > Odoo Community Association: < a class = "reference external" href = "https://github.com/OCA/maintainer-tools/blob/master/template/module/static/description/icon.svg" > Icon< / a > .< / li >
< li > Thanks to < a class = "reference external" href = "https://openclipart.org/user-detail/LlubNek" > LlubNek< / a > and < a class = "reference external" href = "https://openclipart.org" > Openclipart< / a > for < a class = "reference external" href = "https://openclipart.org/detail/19342/open-envelope" > the icon< / a > .< / li >
< / ul >
< / div >
< / div >
< div class = "section" id = "maintainers" >
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< h2 > < a class = "toc-backref" href = "#id10" > Maintainers< / a > < / h2 >
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< p > This module is maintained by the OCA.< / p >
< a class = "reference external image-reference" href = "https://odoo-community.org" > < img alt = "Odoo Community Association" src = "https://odoo-community.org/logo.png" / > < / a >
< p > OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.< / p >
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< p > This module is part of the < a class = "reference external" href = "https://github.com/OCA/social/tree/14.0/mail_tracking" > OCA/social< / a > project on GitHub.< / p >
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< p > You are welcome to contribute. To learn how please visit < a class = "reference external" href = "https://odoo-community.org/page/Contribute" > https://odoo-community.org/page/Contribute< / a > .< / p >
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