2018-11-05 17:26:01 +01:00
|
|
|
When user sends a message in mail_thread (chatter), for instance in partner
|
|
|
|
|
form, then an email tracking is created for each email notification. Then a
|
|
|
|
|
status icon will appear just right to name of notified partner.
|
|
|
|
|
|
|
|
|
|
These are all available status icons:
|
|
|
|
|
|
2019-07-05 14:20:27 +02:00
|
|
|
.. |sent| image:: ../static/src/img/sent.png
|
2018-11-05 17:26:01 +01:00
|
|
|
:width: 10px
|
|
|
|
|
|
2019-07-05 14:20:27 +02:00
|
|
|
.. |delivered| image:: ../static/src/img/delivered.png
|
2018-11-05 17:26:01 +01:00
|
|
|
:width: 15px
|
|
|
|
|
|
2019-07-05 14:20:27 +02:00
|
|
|
.. |opened| image:: ../static/src/img/opened.png
|
2018-11-05 17:26:01 +01:00
|
|
|
:width: 15px
|
|
|
|
|
|
2019-07-05 14:20:27 +02:00
|
|
|
.. |error| image:: ../static/src/img/error.png
|
2018-11-05 17:26:01 +01:00
|
|
|
:width: 10px
|
|
|
|
|
|
2019-07-05 14:20:27 +02:00
|
|
|
.. |waiting| image:: ../static/src/img/waiting.png
|
2018-11-05 17:26:01 +01:00
|
|
|
:width: 10px
|
|
|
|
|
|
2019-07-05 14:20:27 +02:00
|
|
|
.. |unknown| image:: ../static/src/img/unknown.png
|
2018-11-05 17:26:01 +01:00
|
|
|
:width: 10px
|
|
|
|
|
|
2019-07-05 14:20:27 +02:00
|
|
|
.. |cc| image:: ../static/src/img/cc.png
|
2019-07-03 11:12:11 +02:00
|
|
|
:width: 10px
|
|
|
|
|
|
2019-10-17 03:28:42 +02:00
|
|
|
.. |noemail| image:: ../static/src/img/no_email.png
|
|
|
|
|
:width: 10px
|
|
|
|
|
|
2018-11-05 17:26:01 +01:00
|
|
|
|unknown| **Unknown**: No email tracking info available. Maybe this notified partner has 'Receive Inbox Notifications by Email' == 'Never'
|
|
|
|
|
|
|
|
|
|
|waiting| **Waiting**: Waiting to be sent
|
|
|
|
|
|
|
|
|
|
|error| **Error**: Error while sending
|
|
|
|
|
|
|
|
|
|
|sent| **Sent**: Sent to SMTP server configured
|
|
|
|
|
|
|
|
|
|
|delivered| **Delivered**: Delivered to final MX server
|
|
|
|
|
|
|
|
|
|
|opened| **Opened**: Opened by partner
|
|
|
|
|
|
2019-07-03 11:12:11 +02:00
|
|
|
|cc| **Cc**: It's a Carbon-Copy recipient. Can't know the status so is 'Unknown'
|
|
|
|
|
|
2019-10-17 03:28:42 +02:00
|
|
|
|noemail| **No Email**: The partner doesn't have a defined email
|
|
|
|
|
|
2019-07-03 11:12:11 +02:00
|
|
|
|
2018-11-05 17:26:01 +01:00
|
|
|
If you want to see all tracking emails and events you can go to
|
|
|
|
|
|
|
|
|
|
* Settings > Technical > Email > Tracking emails
|
|
|
|
|
* Settings > Technical > Email > Tracking events
|
2019-07-05 14:20:27 +02:00
|
|
|
|
2019-10-17 03:28:42 +02:00
|
|
|
When the message generates an 'error' status, it will apear on discuss 'Failed'
|
|
|
|
|
channel. Any view with chatter can show the failed messages
|
2019-07-05 14:20:27 +02:00
|
|
|
too.
|
|
|
|
|
|
|
|
|
|
* Discuss
|
|
|
|
|
|
|
|
|
|
.. image:: ../static/img/failed_message_discuss.png
|
|
|
|
|
|
|
|
|
|
* Chatter
|
|
|
|
|
|
|
|
|
|
.. image:: ../static/img/failed_message_widget.png
|
2019-10-17 03:28:42 +02:00
|
|
|
|
|
|
|
|
You can use "Failed sent messages" filter present in all views to show records
|
|
|
|
|
with messages in failed status and that needs an user action.
|
|
|
|
|
|
|
|
|
|
* Filter
|
|
|
|
|
|
|
|
|
|
.. image:: ../static/img/failed_message_filter.png
|
