46 lines
2.8 KiB
Python
46 lines
2.8 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo, Flectra. See LICENSE file for full copyright and licensing details.
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from flectra import api, fields, models, tools
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class ImLivechatReportOperator(models.Model):
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""" Livechat Support Report on the Operator """
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_name = "im_livechat.report.operator"
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_description = "Livechat Support Report"
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_order = 'livechat_channel_id, partner_id'
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_auto = False
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partner_id = fields.Many2one('res.partner', 'Operator', readonly=True)
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livechat_channel_id = fields.Many2one('im_livechat.channel', 'Channel', readonly=True)
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nbr_channel = fields.Integer('# of Sessions', readonly=True, group_operator="sum", help="Number of conversation")
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channel_id = fields.Many2one('mail.channel', 'Conversation', readonly=True)
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start_date = fields.Datetime('Start Date of session', readonly=True, help="Start date of the conversation")
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time_to_answer = fields.Float('Time to answer', digits=(16, 2), readonly=True, group_operator="avg", help="Average time to give the first answer to the visitor")
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duration = fields.Float('Average duration', digits=(16, 2), readonly=True, group_operator="avg", help="Duration of the conversation (in seconds)")
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@api.model_cr
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def init(self):
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# Note : start_date_hour must be remove when the read_group will allow grouping on the hour of a datetime. Don't forget to change the view !
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tools.drop_view_if_exists(self.env.cr, 'im_livechat_report_operator')
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self.env.cr.execute("""
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CREATE OR REPLACE VIEW im_livechat_report_operator AS (
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SELECT
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row_number() OVER () AS id,
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P.id as partner_id,
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L.id as livechat_channel_id,
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count(C.id) as nbr_channel,
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C.id as channel_id,
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C.create_date as start_date,
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EXTRACT('epoch' FROM (max((SELECT (max(M.create_date)) FROM mail_message M JOIN mail_message_mail_channel_rel R ON (R.mail_message_id = M.id) WHERE R.mail_channel_id = C.id))-C.create_date)) as duration,
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EXTRACT('epoch' from ((SELECT min(M.create_date) FROM mail_message M, mail_message_mail_channel_rel R WHERE M.author_id=P.id AND R.mail_channel_id = C.id AND R.mail_message_id = M.id)-(SELECT min(M.create_date) FROM mail_message M, mail_message_mail_channel_rel R WHERE M.author_id IS NULL AND R.mail_channel_id = C.id AND R.mail_message_id = M.id))) as time_to_answer
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FROM im_livechat_channel_im_user O
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JOIN res_users U ON (O.user_id = U.id)
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JOIN res_partner P ON (U.partner_id = P.id)
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LEFT JOIN im_livechat_channel L ON (L.id = O.channel_id)
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LEFT JOIN mail_channel C ON (C.livechat_channel_id = L.id)
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GROUP BY P.id, L.id, C.id, C.create_date
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)
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""")
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