114 lines
4.1 KiB
XML
114 lines
4.1 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<flectra noupdate="1">
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<record id="helpdesk_stage_draft" model="helpdesk.stage">
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<field name="name">Draft</field>
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<field name="stage_type">draft</field>
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</record>
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<record id="helpdesk_stage_new" model="helpdesk.stage">
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<field name="name">New</field>
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<field name="stage_type">new</field>
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</record>
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<record id="helpdesk_stage_in_progress" model="helpdesk.stage">
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<field name="name">In Progress</field>
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<field name="stage_type">in_progress</field>
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</record>
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<record id="helpdesk_stage_done" model="helpdesk.stage">
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<field name="name">Done</field>
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<field name="stage_type">done</field>
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</record>
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<record id="helpdesk_tag_new" model="helpdesk.tag">
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<field name="name">New</field>
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<field name="code">new</field>
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</record>
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<record id="helpdesk_tag_reopen" model="helpdesk.tag">
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<field name="name">Re-Open</field>
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<field name="code">reopen</field>
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</record>
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<record id="helpdesk_tag_cancel" model="helpdesk.tag">
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<field name="name">Cancelled</field>
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<field name="code">cancel</field>
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</record>
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<record id="helpdesk_tag_done" model="helpdesk.tag">
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<field name="name">Done</field>
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<field name="code">done</field>
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</record>
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<record id="issue_type_hardware" model="issue.type">
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<field name="name">Hardware</field>
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<field name="code">H/W</field>
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<field name="reporting_template">
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Q. When did you purchased this product?
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A.
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Q. Was it a damaged product at time of purchase?
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A.
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Q. How long was the warrenty of this product?
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A.
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</field>
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</record>
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<record id="issue_type_software" model="issue.type">
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<field name="name">Software</field>
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<field name="code">S/W</field>
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<field name="reporting_template">
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Q. What is the version?
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A.
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Q. What is the OS of your system?
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A.
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Q. When did you last updated your system?
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A.
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Q. When did you last updated this software?
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A.
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</field>
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</record>
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<record id="helpdesk_software" model="helpdesk.team">
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<field name="name">Team Software</field>
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<field name="alias_name">team_software</field>
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<field name="issue_type_ids"
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eval="[(6,0,[ref('helpdesk_basic.issue_type_software')])]"/>
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<field name="stage_ids"
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eval="[(6,0,[ref('helpdesk_basic.helpdesk_stage_new'), ref('helpdesk_basic.helpdesk_stage_in_progress'),
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ref('helpdesk_basic.helpdesk_stage_done')])]"/>
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<field name="member_ids"
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eval="[(6,0,[ref('base.user_root'), ref('base.user_demo')])]"/>
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</record>
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<record id="helpdesk_hardware" model="helpdesk.team">
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<field name="name">Team Hardware</field>
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<field name="alias_name">team_hardware</field>
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<field name="issue_type_ids"
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eval="[(6,0,[ref('helpdesk_basic.issue_type_hardware')])]"/>
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<field name="stage_ids"
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eval="[(6,0,[ref('helpdesk_basic.helpdesk_stage_draft'), ref('helpdesk_basic.helpdesk_stage_in_progress'),
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ref('helpdesk_basic.helpdesk_stage_done')])]"/>
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<field name="member_ids"
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eval="[(6,0,[ref('base.user_root'), ref('base.user_demo')])]"/>
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</record>
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<record id="helpdesk_ticket" model="helpdesk.ticket">
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<field name="name">Software Issue</field>
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<field name="priority">2</field>
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<field name="issue_type_id"
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eval="ref('helpdesk_basic.issue_type_software')"/>
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<field name="team_id"
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eval="ref('helpdesk_basic.helpdesk_software')"/>
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<field name="assigned_to_id" eval="ref('base.user_demo')"/>
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<field name="tag_ids"
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eval="[(6,0,[ref('helpdesk_basic.helpdesk_tag_new')])]"/>
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</record>
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</flectra>
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