129 lines
5.3 KiB
Python
129 lines
5.3 KiB
Python
# Part of Flectra. See LICENSE file for full copyright and licensing details.
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from flectra import api, fields, models, _
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from flectra.tools.safe_eval import safe_eval
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from flectra.tools import DEFAULT_SERVER_DATE_FORMAT as DF
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from datetime import datetime, timedelta
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from babel.dates import format_datetime, format_date
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import json
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class HelpdeskTeam(models.Model):
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_name = 'helpdesk.team'
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_inherit = ['mail.thread', 'mail.activity.mixin', 'mail.alias.mixin']
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_description = 'Helpdesk Team'
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name = fields.Char(string='Helpdesk Team', translate=True,
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track_visibility='always')
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active = fields.Boolean(string='Active', default=True)
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color = fields.Integer(string='Color Index')
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member_ids = fields.Many2many('res.users', string='Members')
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alias_id = fields.Many2one('mail.alias', 'Alias', ondelete='restrict')
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issue_type_ids = fields.Many2many('issue.type', string='Issue Type')
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helpdesk_count = fields.Integer(compute='_compute_helpdesk_count',
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string='Total Helpdesk')
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stage_ids = fields.Many2many('helpdesk.stage', string='Stages')
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kanban_dashboard_graph = fields.Text(
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compute='_compute_kanban_dashboard_graph')
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@api.multi
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def _compute_helpdesk_count(self):
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for team in self:
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team.helpdesk_count = self.env['helpdesk.ticket'].search_count([
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('team_id', '=', team.id)])
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@api.multi
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def get_alias_model_name(self, vals):
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return vals.get('alias_model', 'helpdesk.ticket')
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@api.multi
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def get_alias_values(self):
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self.ensure_one()
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values = super(HelpdeskTeam, self).get_alias_values()
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values['alias_defaults'] = defaults = safe_eval(
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self.alias_defaults or "{}")
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defaults['team_id'] = self.id
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return values
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@api.model
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def create(self, values):
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res = super(HelpdeskTeam, self).create(values)
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res.message_subscribe_users(user_ids=res.member_ids.ids)
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return res
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@api.multi
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def write(self, vals):
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if vals.get('member_ids', False):
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self.message_subscribe_users(user_ids=self.member_ids.ids)
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result = super(HelpdeskTeam, self).write(vals)
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if 'alias_defaults' in vals:
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for team in self:
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team.alias_id.write(team.get_alias_values())
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return result
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@api.multi
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def _compute_kanban_dashboard_graph(self):
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for record in self:
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record.kanban_dashboard_graph = json.dumps(
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record.get_bar_graph_datas())
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@api.multi
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def get_bar_graph_datas(self):
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data = []
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today = datetime.strptime(fields.Date.context_today(self), DF)
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data.append({'label': _('Past'), 'value': 0.0, 'type': 'past'})
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day_of_week = int(format_datetime(today, 'e', locale=self._context.get(
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'lang') or 'en_US'))
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first_day_of_week = today + timedelta(days=-day_of_week + 1)
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for i in range(-1, 4):
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if i == 0:
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label = _('This Week')
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elif i == 3:
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label = _('Future')
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else:
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start_week = first_day_of_week + timedelta(days=i * 7)
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end_week = start_week + timedelta(days=6)
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if start_week.month == end_week.month:
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label = \
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str(start_week.day) + '-' + str(end_week.day) + ' ' + \
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format_date(end_week, 'MMM', locale=self._context.get(
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'lang') or 'en_US')
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else:
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label = \
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format_date(start_week, 'd MMM',
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locale=self._context.get('lang') or 'en_US'
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) + '-' + format_date(
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end_week, 'd MMM',
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locale=self._context.get('lang') or'en_US')
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data.append(
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{'label': label,
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'value': 0.0,
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'type': 'past' if i < 0 else 'future'})
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select_sql_clause = 'SELECT count(*) FROM helpdesk_ticket AS h ' \
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'WHERE team_id = %(team_id)s'
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query_args = {'team_id': self.id}
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query = ''
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start_date = (first_day_of_week + timedelta(days=-7))
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for i in range(0, 6):
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if i == 0:
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query += "(" + select_sql_clause + " and start_date < '" + \
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start_date.strftime(DF) + "')"
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elif i == 5:
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query += " UNION ALL (" + select_sql_clause + \
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" and start_date >= '" + \
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start_date.strftime(DF) + "')"
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else:
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next_date = start_date + timedelta(days=7)
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query += " UNION ALL (" + select_sql_clause + \
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" and start_date >= '" + start_date.strftime(DF) + \
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"' and start_date < '" + next_date.strftime(DF) + \
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"')"
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start_date = next_date
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self.env.cr.execute(query, query_args)
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query_results = self.env.cr.dictfetchall()
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for index in range(0, len(query_results)):
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if query_results[index]:
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data[index]['value'] = query_results[index].get('count')
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return [{'values': data}]
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