55 lines
3.1 KiB
Python
55 lines
3.1 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo, Flectra. See LICENSE file for full copyright and licensing details.
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from flectra import api, fields, models, tools
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class ImLivechatReportChannel(models.Model):
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""" Livechat Support Report on the Channels """
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_name = "im_livechat.report.channel"
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_description = "Livechat Support Report"
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_order = 'start_date, technical_name'
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_auto = False
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uuid = fields.Char('UUID', readonly=True)
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channel_id = fields.Many2one('mail.channel', 'Conversation', readonly=True)
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channel_name = fields.Char('Channel Name', readonly=True)
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technical_name = fields.Char('Code', readonly=True)
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livechat_channel_id = fields.Many2one('im_livechat.channel', 'Channel', readonly=True)
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start_date = fields.Datetime('Start Date of session', readonly=True, help="Start date of the conversation")
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start_date_hour = fields.Char('Hour of start Date of session', readonly=True)
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duration = fields.Float('Average duration', digits=(16, 2), readonly=True, group_operator="avg", help="Duration of the conversation (in seconds)")
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nbr_speaker = fields.Integer('# of speakers', readonly=True, group_operator="avg", help="Number of different speakers")
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nbr_message = fields.Integer('Average message', readonly=True, group_operator="avg", help="Number of message in the conversation")
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partner_id = fields.Many2one('res.partner', 'Operator', readonly=True)
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@api.model_cr
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def init(self):
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# Note : start_date_hour must be remove when the read_group will allow grouping on the hour of a datetime. Don't forget to change the view !
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tools.drop_view_if_exists(self.env.cr, 'im_livechat_report_channel')
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self.env.cr.execute("""
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CREATE OR REPLACE VIEW im_livechat_report_channel AS (
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SELECT
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C.id as id,
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C.uuid as uuid,
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C.id as channel_id,
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C.name as channel_name,
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CONCAT(L.name, ' / ', C.id) as technical_name,
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C.livechat_channel_id as livechat_channel_id,
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C.create_date as start_date,
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to_char(date_trunc('hour', C.create_date), 'YYYY-MM-DD HH24:MI:SS') as start_date_hour,
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EXTRACT('epoch' FROM (max((SELECT (max(M.create_date)) FROM mail_message M JOIN mail_message_mail_channel_rel R ON (R.mail_message_id = M.id) WHERE R.mail_channel_id = C.id))-C.create_date)) as duration,
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count(distinct P.id) as nbr_speaker,
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count(distinct M.id) as nbr_message,
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MAX(S.partner_id) as partner_id
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FROM mail_channel C
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JOIN mail_message_mail_channel_rel R ON (C.id = R.mail_channel_id)
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JOIN mail_message M ON (M.id = R.mail_message_id)
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JOIN mail_channel_partner S ON (S.channel_id = C.id)
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JOIN im_livechat_channel L ON (L.id = C.livechat_channel_id)
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LEFT JOIN res_partner P ON (M.author_id = P.id)
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GROUP BY C.id, C.name, C.livechat_channel_id, L.name, C.create_date, C.uuid
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)
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""")
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