Ecommerce sale order is created
Product can be returned/replaced by clicking "Return/Replace" button from particular order line.
By clicking "Return/Replace" button, A dialog box will open with some auto fill details. You have to enter quantity to be return/replace, reason for return/replace products and check replacement checkbox if you want to replace product.
By clicking "Return" button of dialog box, RMA request is created with all required details.
By clicking "Create RMA" button, A wizard will open. You have to select a picking type.
By clicking "Return" button, An Incoming delivery order is generated.
"Returns" will redirect to all return/replacements requests.
Details of return/replacement request.