diff --git a/addons/helpdesk_basic/views/helpdesk_ticket_view.xml b/addons/helpdesk_basic/views/helpdesk_ticket_view.xml
index cd96b140..bc83ec22 100644
--- a/addons/helpdesk_basic/views/helpdesk_ticket_view.xml
+++ b/addons/helpdesk_basic/views/helpdesk_ticket_view.xml
@@ -37,7 +37,7 @@
                     <group>
                         <group>
                             <field name="user_id" required="1"/>
-                            <field name="partner_id"/>
+                            <field name="partner_id" readonly="1"/>
                             <field name="is_accessible" invisible="1"/>
                             <field name="is_assigned" invisible="1"/>
                             <field name="issue_type_id"