flectra/addons/website_helpdesk/views/views.xml

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<?xml version="1.0" encoding="utf-8"?>
<flectra>
<template id="assets_frontend" inherit_id="website.assets_frontend"
name="Helpdesk">
<xpath expr="." position="inside">
<script type="text/javascript"
src="website_helpdesk/static/src/js/helpdesk.js"></script>
<link rel="stylesheet" href="/website_helpdesk/static/src/css/helpdesk_attachment.css"/>
</xpath>
</template>
<template id="portal_my_home_ticket" name="Portal My Home : Tickets"
inherit_id="portal.portal_my_home"
priority="30">
<xpath expr="//ul[hasclass('o_portal_docs')]" position="inside">
<li t-if="ticket_count" class="list-group-item">
<span class="badge" t-esc="ticket_count"/>
<a href="/my/ticket">Tickets</a>
</li>
</xpath>
</template>
<template id="my_tickets" name="Tickets">
<t t-call="portal.portal_layout">
<div class="panel panel-primary">
<div class="panel-heading">
<h3 class="panel-title">
Your Helpdesk Tickets
</h3>
</div>
<div class="panel-body">
<div class="mb16">
<t t-if="not ticket">
<p class="mt32 text-center">There are currently
no ticket.
</p>
</t>
<a class="btn btn-primary module_create_btn"
href="/helpdesk-form">Create
</a>
</div>
<t t-if="ticket">
<div class="table-responsive">
<table class="table table-hover o_my_status_table">
<thead>
<tr class="active">
<th>#</th>
<th>Name</th>
<th>Team</th>
<th>Assigned To</th>
<th>Status</th>
</tr>
</thead>
<t t-foreach="ticket" t-as="ticket">
<tr>
<td>
<a t-attf-href="/my/ticket/#{ticket.id}?{{ keep_query() }}">
<span t-raw="ticket.sequence"/>
</a>
</td>
<td>
<span t-raw="ticket.name"/>
</td>
<td>
<t t-raw="ticket.team_id.name"/>
</td>
<td>
<t t-raw="ticket.assigned_to_id.name"/>
</td>
<td>
<t t-raw="ticket.stage_id.name"/>
</td>
</tr>
</t>
</table>
</div>
<div t-if="pager" class="o_portal_pager text-center">
<t t-call="website.pager"/>
</div>
</t>
</div>
</div>
</t>
</template>
<template id="portal_my_ticket" name="My Ticket">
<t t-call="portal.portal_layout">
<div class="panel panel-default">
<div class="panel-heading">
<div class="row">
<div class="col-md-6">
<h4>
Issue -
<span t-field="ticket.name"/>
(#<span
t-esc="ticket.id"/>)
<a class="btn btn-info"
t-att-href="'/web#return_label=Website&amp;model=helpdesk.ticket&amp;id=%s&amp;view_type=form' % (ticket.id)"
groups="project.group_project_user">Edit
Ticket
</a>
</h4>
</div>
<div class="col-md-6">
<h4 style="padding-top: 5px;">
<t t-if="display_rating and not rating">
<button
type="button"
class="btn btn-info"
data-toggle="modal"
t-att-data-target="'#myModal'+str(ticket.id)">
Rate It
</button>
<div class="modal fade"
t-att-id="'myModal'+str(ticket.id)"
role="dialog">
<div class="modal-dialog">
<!-- Modal content-->
<div class="modal-content">
<div class="modal-header">
<button type="button"
class="close"
data-dismiss="modal"></button>
</div>
<div class="modal-body">
<t t-call="portal.message_thread">
<t t-set="object"
t-value="ticket"/>
<t t-set="display_rating"
t-value="True"/>
</t>
</div>
<div class="modal-footer">
<button type="button"
class="btn btn-default"
data-dismiss="modal">
Close
</button>
</div>
</div>
</div>
</div>
</t>
<t t-if="display_rating and rating">
<t t-name="website_rating.rating_stars_static">
<t t-set="val_integer"
t-value="round(rating.rating) or 0"/>
<t t-set="val_decimal"
t-value="0"/>
<t t-set="empty_star"
t-value="5 - val_integer"/>
<div class="col-md-6 o_website_rating_static">
<span style="color: #333333;">
Rating:
</span>
<t t-foreach="range(0,val_integer)"
t-as="num">
<i class="fa fa-star"/>
</t>
<t t-if="val_decimal">
<i class="fa fa-star-half-o"/>
</t>
<t t-foreach="range(0,empty_star)"
t-as="num">
<i class="fa fa-star-o"/>
</t>
</div>
</t>
</t>
<t t-call='portal.record_pager'/>
<t>
<span t-field="ticket.stage_id.name"
class="pull-right label label-info"
title="Current stage of this ticket"/>
</t>
</h4>
</div>
</div>
</div>
<div class="panel-body">
<div class='row'>
<div class="col-md-6 mb8">
<t t-if="ticket.start_date">
<strong>Start Date:</strong>
<span
t-field="ticket.start_date"
t-field-options='{"widget": "date"}'/>
<br/>
</t>
<t t-if="ticket.issue_type_id">
<strong>Issue Type:</strong>
<span
t-field="ticket.issue_type_id"/>
<br/>
</t>
<t t-if="ticket.assigned_to_id">
<strong>Assigned to:</strong>
<div>
<address t-field="ticket.assigned_to_id"
t-field-options='{"widget": "contact", "fields": ["name", "email", "phone"]}'/>
</div>
</t>
</div>
<div class="col-md-6 mb8">
<strong>End Date:</strong>
<span t-field="ticket.end_date"
t-field-options='{"widget": "date"}'/>
<t t-name="website_rating.rating_stars_static">
<t t-set="val_integer"
t-value="priority or 0"/>
<t t-set="val_decimal"
t-value="0"/>
<t t-set="empty_star"
t-value="3 - val_integer"/>
<div class="o_website_rating_static">
<strong style="color:#333333;">
Priority:
</strong>
<t t-foreach="range(0,val_integer)"
t-as="num">
<i class="fa fa-star"/>
</t>
<t t-if="val_decimal">
<i class="fa fa-star-half-o"/>
</t>
<t t-foreach="range(0,empty_star)"
t-as="num">
<i class="fa fa-star-o"/>
</t>
</div>
</t>
<t t-if="ticket.partner_id">
<strong>Reported by:</strong>
<div>
<address t-field="ticket.partner_id"
t-field-options='{"widget": "contact", "fields": ["name", "email"]}'/>
</div>
</t>
</div>
</div>
<div class="row">
<t t-if="ticket.description">
<div class="col-md-12">
<strong>Description</strong>
<div t-field="ticket.description"/>
</div>
</t>
</div>
<div class="row"/>
<div class="row">
<t t-if="ticket.attachment_ids">
<div class="col-md-12">
<strong>
<t t-if='len(ticket.attachment_ids)&gt;1'>
Attachments
</t>
<t t-else="">Attachment</t>
</strong>
<div class='row'>
<div class="col-md-2 col-sm-3 text-center oe_attachments"
t-foreach='ticket.attachment_ids'
t-as='attachment'>
<a t-attf-href="/web/content/#{attachment.id}?download=true"
target="_blank">
<div class='oe_attachment_embedded o_image o_image_small'
t-att-title="attachment.name"
t-att-data-mimetype="attachment.mimetype"
t-attf-data-src="/web/image/#{attachment.id}/50x40"/>
<div class='oe_attachment_name'>
<t t-esc='attachment.name'/>
</div>
</a>
</div>
</div>
</div>
</t>
</div>
</div>
</div>
</t>
</template>
<record id="menu_helpdesk_form" model="website.menu">
<field name="name">Helpdesk</field>
<field name="url">/helpdesk-form</field>
<field name="parent_id" ref="website.main_menu"/>
<field name="sequence" type="int">70</field>
</record>
</flectra>