flectra/addons/helpdesk_basic/models/helpdesk_team.py

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# Part of Flectra. See LICENSE file for full copyright and licensing details.
from flectra import api, fields, models, _
from flectra.tools.safe_eval import safe_eval
from flectra.tools import DEFAULT_SERVER_DATE_FORMAT as DF
from datetime import datetime, timedelta
from babel.dates import format_datetime, format_date
import json
class HelpdeskTeam(models.Model):
_name = 'helpdesk.team'
_inherit = ['mail.thread', 'mail.activity.mixin', 'mail.alias.mixin']
_description = 'Helpdesk Team'
name = fields.Char(string='Helpdesk Team', translate=True,
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track_visibility='always', required=True)
active = fields.Boolean(string='Active', default=True)
color = fields.Integer(string='Color Index')
member_ids = fields.Many2many('res.users', string='Members')
alias_id = fields.Many2one('mail.alias', 'Alias', ondelete='restrict')
issue_type_ids = fields.Many2many('issue.type', string='Issue Type')
helpdesk_count = fields.Integer(compute='_compute_helpdesk_count',
string='Total Helpdesk')
stage_ids = fields.Many2many('helpdesk.stage', string='Stages')
kanban_dashboard_graph = fields.Text(
compute='_compute_kanban_dashboard_graph')
@api.multi
def _compute_helpdesk_count(self):
for team in self:
team.helpdesk_count = self.env['helpdesk.ticket'].search_count([
('team_id', '=', team.id)])
@api.multi
def get_alias_model_name(self, vals):
return vals.get('alias_model', 'helpdesk.ticket')
@api.multi
def get_alias_values(self):
self.ensure_one()
values = super(HelpdeskTeam, self).get_alias_values()
values['alias_defaults'] = defaults = safe_eval(
self.alias_defaults or "{}")
defaults['team_id'] = self.id
return values
@api.model
def create(self, values):
res = super(HelpdeskTeam, self).create(values)
res.message_subscribe_users(user_ids=res.member_ids.ids)
return res
@api.multi
def write(self, vals):
if vals.get('member_ids', False):
self.message_subscribe_users(user_ids=self.member_ids.ids)
result = super(HelpdeskTeam, self).write(vals)
if 'alias_defaults' in vals:
for team in self:
team.alias_id.write(team.get_alias_values())
return result
@api.multi
def _compute_kanban_dashboard_graph(self):
for record in self:
record.kanban_dashboard_graph = json.dumps(
record.get_bar_graph_datas())
@api.multi
def get_bar_graph_datas(self):
data = []
today = datetime.strptime(fields.Date.context_today(self), DF)
data.append({'label': _('Past'), 'value': 0.0, 'type': 'past'})
day_of_week = int(format_datetime(today, 'e', locale=self._context.get(
'lang') or 'en_US'))
first_day_of_week = today + timedelta(days=-day_of_week + 1)
for i in range(-1, 4):
if i == 0:
label = _('This Week')
elif i == 3:
label = _('Future')
else:
start_week = first_day_of_week + timedelta(days=i * 7)
end_week = start_week + timedelta(days=6)
if start_week.month == end_week.month:
label = \
str(start_week.day) + '-' + str(end_week.day) + ' ' + \
format_date(end_week, 'MMM', locale=self._context.get(
'lang') or 'en_US')
else:
label = \
format_date(start_week, 'd MMM',
locale=self._context.get('lang') or 'en_US'
) + '-' + format_date(
end_week, 'd MMM',
locale=self._context.get('lang') or'en_US')
data.append(
{'label': label,
'value': 0.0,
'type': 'past' if i < 0 else 'future'})
select_sql_clause = 'SELECT count(*) FROM helpdesk_ticket AS h ' \
'WHERE team_id = %(team_id)s'
query_args = {'team_id': self.id}
query = ''
start_date = (first_day_of_week + timedelta(days=-7))
for i in range(0, 6):
if i == 0:
query += "(" + select_sql_clause + " and start_date < '" + \
start_date.strftime(DF) + "')"
elif i == 5:
query += " UNION ALL (" + select_sql_clause + \
" and start_date >= '" + \
start_date.strftime(DF) + "')"
else:
next_date = start_date + timedelta(days=7)
query += " UNION ALL (" + select_sql_clause + \
" and start_date >= '" + start_date.strftime(DF) + \
"' and start_date < '" + next_date.strftime(DF) + \
"')"
start_date = next_date
self.env.cr.execute(query, query_args)
query_results = self.env.cr.dictfetchall()
for index in range(0, len(query_results)):
if query_results[index]:
data[index]['value'] = query_results[index].get('count')
return [{'values': data}]