flectra/addons/helpdesk_basic/demo/helpdesk_demo.xml

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<?xml version="1.0" encoding="utf-8"?>
<flectra noupdate="1">
<record id="helpdesk_stage_draft" model="helpdesk.stage">
<field name="name">Draft</field>
<field name="stage_type">draft</field>
</record>
<record id="helpdesk_stage_new" model="helpdesk.stage">
<field name="name">New</field>
<field name="stage_type">new</field>
</record>
<record id="helpdesk_stage_in_progress" model="helpdesk.stage">
<field name="name">In Progress</field>
<field name="stage_type">in_progress</field>
</record>
<record id="helpdesk_stage_done" model="helpdesk.stage">
<field name="name">Done</field>
<field name="stage_type">done</field>
</record>
<record id="helpdesk_tag_new" model="helpdesk.tag">
<field name="name">New</field>
<field name="code">new</field>
</record>
<record id="helpdesk_tag_reopen" model="helpdesk.tag">
<field name="name">Re-Open</field>
<field name="code">reopen</field>
</record>
<record id="helpdesk_tag_cancel" model="helpdesk.tag">
<field name="name">Cancelled</field>
<field name="code">cancel</field>
</record>
<record id="helpdesk_tag_done" model="helpdesk.tag">
<field name="name">Done</field>
<field name="code">done</field>
</record>
<record id="issue_type_hardware" model="issue.type">
<field name="name">Hardware</field>
<field name="code">H/W</field>
<field name="reporting_template">
Q. When did you purchased this product?
A.
Q. Was it a damaged product at time of purchase?
A.
Q. How long was the warrenty of this product?
A.
</field>
</record>
<record id="issue_type_software" model="issue.type">
<field name="name">Software</field>
<field name="code">S/W</field>
<field name="reporting_template">
Q. What is the version?
A.
Q. What is the OS of your system?
A.
Q. When did you last updated your system?
A.
Q. When did you last updated this software?
A.
</field>
</record>
<record id="helpdesk_software" model="helpdesk.team">
<field name="name">Team Software</field>
<field name="alias_name">team_software</field>
<field name="issue_type_ids"
eval="[(6,0,[ref('helpdesk_basic.issue_type_software')])]"/>
<field name="stage_ids"
eval="[(6,0,[ref('helpdesk_basic.helpdesk_stage_new'), ref('helpdesk_basic.helpdesk_stage_in_progress'),
ref('helpdesk_basic.helpdesk_stage_done')])]"/>
<field name="member_ids"
eval="[(6,0,[ref('base.user_root'), ref('base.user_demo')])]"/>
</record>
<record id="helpdesk_hardware" model="helpdesk.team">
<field name="name">Team Hardware</field>
<field name="alias_name">team_hardware</field>
<field name="issue_type_ids"
eval="[(6,0,[ref('helpdesk_basic.issue_type_hardware')])]"/>
<field name="stage_ids"
eval="[(6,0,[ref('helpdesk_basic.helpdesk_stage_draft'), ref('helpdesk_basic.helpdesk_stage_in_progress'),
ref('helpdesk_basic.helpdesk_stage_done')])]"/>
<field name="member_ids"
eval="[(6,0,[ref('base.user_root'), ref('base.user_demo')])]"/>
</record>
<record id="helpdesk_ticket" model="helpdesk.ticket">
<field name="name">Software Issue</field>
<field name="priority">2</field>
<field name="issue_type_id"
eval="ref('helpdesk_basic.issue_type_software')"/>
<field name="team_id"
eval="ref('helpdesk_basic.helpdesk_software')"/>
<field name="assigned_to_id" eval="ref('base.user_demo')"/>
<field name="tag_ids"
eval="[(6,0,[ref('helpdesk_basic.helpdesk_tag_new')])]"/>
</record>
</flectra>