flectra/addons/im_livechat/data/mail_shortcode_demo.xml

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<?xml version="1.0" encoding="utf-8"?>
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<flectra>
<data noupdate="1">
<record id="mail_canned_response_hello" model="mail.shortcode">
<field name="source">hello</field>
<field name="substitution">Hello. How may I help you?</field>
<field name="shortcode_type">text</field>
</record>
<record id="mail_canned_response_bye" model="mail.shortcode">
<field name="source">bye</field>
<field name="substitution">Thanks for your feedback. Good bye!</field>
<field name="shortcode_type">text</field>
</record>
</data>
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</flectra>