111 lines
4.5 KiB
Python
111 lines
4.5 KiB
Python
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# Part of Flectra See LICENSE file for full copyright and licensing details.
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from flectra import http
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from flectra.http import request
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from flectra.addons.portal.controllers.portal import CustomerPortal
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from flectra.addons.portal.controllers.portal import get_records_pager
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from flectra.addons.portal.controllers.portal import pager as portal_pager
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class HelpdeskTicket(http.Controller):
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@http.route(['/helpdesk-form'], type='http', auth='public', website=True)
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def helpdesk_issue_form(self, **post):
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issue_type = request.env['issue.type'].sudo().search([])
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team_ids = request.env['helpdesk.team'].sudo().search([])
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assign_to_ids = request.env['res.users'].sudo().search([])
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post.update({
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'asignee': request.env.user,
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'email': request.env.user.partner_id.email or '',
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'partner_id': request.env.user.partner_id.id,
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'issue_type': issue_type,
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'team_ids': team_ids,
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'assign_to_ids': assign_to_ids,
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})
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return request.render('website_helpdesk.helpdesk_form', post)
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@http.route(['/issue-submitted'], type='http', auth='public',
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website=True)
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def issue_submitted(self, **post):
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attachment_obj = request.env['ir.attachment']
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post.update({'user_id': request.session.uid})
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ticket = request.env['helpdesk.ticket'].sudo().create(post)
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values = {'sequence': ticket.sequence}
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file_data = [key for key in post if 'file_data_' in key]
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for name in file_data:
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attachment_obj.sudo().create(
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{'name': name,
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'res_model': 'helpdesk.ticket',
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'res_id': ticket,
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'res_name': post.get('name'),
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'datas': post.get(name)})
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return request.render("website_helpdesk.issue_submitted", values)
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@http.route(
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['/helpdesk-form/issue_description/<model("issue.type"):issue_type_id>'
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], type='json', auth="public", methods=['POST'], website=True)
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def issue_description(self, issue_type_id, **kw):
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domain = []
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if issue_type_id:
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domain.append(('id', '=', issue_type_id.id))
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return dict(
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description=request.env['issue.type'].sudo().search(
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domain, limit=1).mapped('reporting_template'))
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class CustomerPortal(CustomerPortal):
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def _prepare_portal_layout_values(self):
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values = super(CustomerPortal, self)._prepare_portal_layout_values()
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ticket = request.env['helpdesk.ticket'].sudo().search_count(
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[('user_id', '=', request.env.user.id)])
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values.update({
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'ticket_count': ticket,
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})
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return values
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@http.route(['/my/ticket', '/my/ticket/page/<int:page>'], type='http',
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auth="user", website=True)
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def portal_my_ticket(self, page=1, ticket_id=None, **kw):
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domain = [('user_id', '=', request.session.uid)]
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ticket_count = request.env['helpdesk.ticket'].search_count(domain)
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pager = portal_pager(
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url="/my/tickets",
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url_args={},
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total=ticket_count,
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page=page,
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step=self._items_per_page
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)
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tickets = request.env['helpdesk.ticket'].search(
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domain, limit=self._items_per_page, offset=pager['offset'])
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request.session['my_tickets_history'] = tickets.ids[:100]
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vals = {
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'ticket': tickets,
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'user': request.env.user,
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'pager': pager,
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}
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return request.render("website_helpdesk.my_tickets", vals)
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@http.route(['/my/ticket/<int:ticket_id>'], type='http',
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auth="user", website=True)
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def list_my_tickets(self, ticket_id=None, **kw):
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values = self._prepare_portal_layout_values()
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ticket = request.env['helpdesk.ticket'].sudo().search(
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[('id', '=', ticket_id)])
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rating = request.env['rating.rating'].sudo().search(
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[('res_model', '=', 'helpdesk.ticket'),
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('res_id', '=', ticket.id),
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('write_uid', '=', request.session.uid)])
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display_rating = False
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if ticket.stage_id and ticket.stage_id.stage_type == 'done':
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display_rating = True
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values.update({'ticket': ticket, 'rating': rating,
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'priority': int(ticket.priority),
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'display_rating': display_rating})
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history = request.session.get('my_tickets_history', [])
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values.update(get_records_pager(history, ticket))
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return request.render("website_helpdesk.portal_my_ticket", values)
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