flectra/addons/website_helpdesk/controllers/main.py

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# Part of Flectra See LICENSE file for full copyright and licensing details.
from flectra import http
from flectra.http import request
from flectra.addons.portal.controllers.portal import CustomerPortal
from flectra.addons.portal.controllers.portal import get_records_pager
from flectra.addons.portal.controllers.portal import pager as portal_pager
class HelpdeskTicket(http.Controller):
@http.route(['/helpdesk-form'], type='http', auth='user', website=True)
def helpdesk_issue_form(self, **post):
issue_type = request.env['issue.type'].sudo().search([])
team_ids = request.env['helpdesk.team'].sudo().search([])
assign_to_ids = request.env['res.users'].sudo().search([])
post.update({
'asignee': request.env.user,
'email': request.env.user.partner_id.email or '',
'partner_id': request.env.user.partner_id.id,
'issue_type': issue_type,
'team_ids': team_ids,
'assign_to_ids': assign_to_ids,
})
return request.render('website_helpdesk.helpdesk_form', post)
@http.route(['/issue-submitted'], type='http', auth='user',
website=True)
def issue_submitted(self, **post):
attachment_obj = request.env['ir.attachment']
post.update({'user_id': request.session.uid})
ticket = request.env['helpdesk.ticket'].sudo().create(post)
values = {'sequence': ticket.sequence}
file_data = [key for key in post if 'file_data_' in key]
for name in file_data:
attachment_obj.sudo().create(
{'name': name,
'res_model': 'helpdesk.ticket',
'res_id': ticket,
'res_name': post.get('name'),
'datas': post.get(name)})
return request.render("website_helpdesk.issue_submitted", values)
@http.route(
['/helpdesk-form/issue_description/<model("issue.type"):issue_type_id>'
], type='json', auth="user", methods=['POST'], website=True)
def issue_description(self, issue_type_id, **kw):
domain = []
if issue_type_id:
domain.append(('id', '=', issue_type_id.id))
return dict(
description=request.env['issue.type'].sudo().search(
domain, limit=1).mapped('reporting_template'))
class CustomerPortal(CustomerPortal):
def _prepare_portal_layout_values(self):
values = super(CustomerPortal, self)._prepare_portal_layout_values()
ticket = request.env['helpdesk.ticket'].sudo().search_count(
[('user_id', '=', request.env.user.id)])
values.update({
'ticket_count': ticket,
})
return values
@http.route(['/my/ticket', '/my/ticket/page/<int:page>'], type='http',
auth="user", website=True)
def portal_my_ticket(self, page=1, ticket_id=None, **kw):
domain = [('user_id', '=', request.session.uid)]
ticket_count = request.env['helpdesk.ticket'].search_count(domain)
pager = portal_pager(
url="/my/tickets",
url_args={},
total=ticket_count,
page=page,
step=self._items_per_page
)
tickets = request.env['helpdesk.ticket'].search(
domain, limit=self._items_per_page, offset=pager['offset'])
request.session['my_tickets_history'] = tickets.ids[:100]
vals = {
'ticket': tickets,
'user': request.env.user,
'pager': pager,
}
return request.render("website_helpdesk.my_tickets", vals)
@http.route(['/my/ticket/<int:ticket_id>'], type='http',
auth="user", website=True)
def list_my_tickets(self, ticket_id=None, **kw):
values = self._prepare_portal_layout_values()
ticket = request.env['helpdesk.ticket'].sudo().search(
[('id', '=', ticket_id)])
rating = request.env['rating.rating'].sudo().search(
[('res_model', '=', 'helpdesk.ticket'),
('res_id', '=', ticket.id),
('write_uid', '=', request.session.uid)])
display_rating = False
if ticket.stage_id and ticket.stage_id.stage_type == 'done':
display_rating = True
values.update({'ticket': ticket, 'rating': rating,
'priority': int(ticket.priority),
'display_rating': display_rating})
history = request.session.get('my_tickets_history', [])
values.update(get_records_pager(history, ticket))
return request.render("website_helpdesk.portal_my_ticket", values)