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<?xml version="1.0"?>
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<flectra >
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<data >
<record id= "im_livechat_channel_action" model= "ir.actions.act_window" >
<field name= "name" > Website Live Chat Channels</field>
<field name= "res_model" > im_livechat.channel</field>
<field name= "view_mode" > kanban,form</field>
<field name= "help" type= "html" >
<p class= "oe_view_nocontent_create" >
Click to define a new website live chat channel.
</p> <p >
You can create channels for each website on which you want
to integrate the website live chat widget, allowing your website
visitors to talk in real time with your operators.
</p> <p >
Each channel has it's own URL that you can send by email to
your customers in order to start chatting with you.
</p>
</field>
</record>
<record id= "im_livechat_channel_view_kanban" model= "ir.ui.view" >
<field name= "name" > im_livechat.channel.kanban</field>
<field name= "model" > im_livechat.channel</field>
<field name= "arch" type= "xml" >
<kanban >
<field name= "id" />
<field name= "name" />
<field name= "web_page" widget= "url" />
<field name= "are_you_inside" />
<field name= "user_ids" />
<field name= "nbr_channel" />
<field name= "rating_percentage_satisfaction" />
<templates >
<t t-name= "kanban-box" >
<div class= "oe_kanban_global_click" >
<div class= "o_kanban_image" >
<img t-att-src= "kanban_image('im_livechat.channel', 'image_medium', record.id.raw_value)" class= "img-responsive" />
</div>
<div class= "oe_kanban_details" >
<strong class= "o_kanban_record_title" > <field name= "name" /> </strong>
<div >
<p >
<i class= "fa fa-user" > </i>
<t t-esc= "(record.user_ids.raw_value || []).length" /> Operators
<br />
<i class= "fa fa-comments" > </i>
<t t-esc= "record.nbr_channel.raw_value" /> Sessions
<div >
<t t-if= "record.rating_percentage_satisfaction.raw_value > 0" >
<a type= "action" name= "%(rating_rating_action_view_livechat_rating)d" >
<i class= "fa fa-smile-o text-success" t-if= "record.rating_percentage_satisfaction.raw_value >= 70" title= "Rating: Great" />
<i class= "fa fa-meh-o text-warning" t-if= "record.rating_percentage_satisfaction.raw_value > 30 and record.rating_percentage_satisfaction.raw_value < 70" title= "Rating: Okay" />
<i class= "fa fa-frown-o text-danger" t-if= "record.rating_percentage_satisfaction.raw_value <= 30" title= "Rating: Bad" />
<t t-esc= "record.rating_percentage_satisfaction.raw_value" /> %
</a>
</t>
</div>
</p>
</div>
<div class= "o_kanban_button" >
<button t-if= "record.are_you_inside.raw_value" name= "action_quit" type= "object" class= "btn btn-sm btn-primary" > Leave</button>
<button t-if= "!record.are_you_inside.raw_value" name= "action_join" type= "object" class= "btn btn-sm btn-primary" > Join</button>
</div>
</div>
</div>
</t>
</templates>
</kanban>
</field>
</record>
<record id= "im_livechat_channel_view_form" model= "ir.ui.view" >
<field name= "name" > im_livechat.channel.form</field>
<field name= "model" > im_livechat.channel</field>
<field name= "arch" type= "xml" >
<form >
<sheet >
<div class= "oe_button_box" name= "button_box" >
<button class= "oe_stat_button" type= "action" attrs= "{'invisible':[('nbr_channel','=', 0)]}" name= "%(mail_channel_action_from_livechat_channel)d" icon= "fa-comments" >
<field string= "Sessions" name= "nbr_channel" widget= "statinfo" />
</button>
<button name= "action_view_rating" attrs= "{'invisible':[('rating_percentage_satisfaction','=', -1)]}" class= "oe_stat_button" type= "object" icon= "fa-smile-o" >
<field string= "% Happy" name= "rating_percentage_satisfaction" widget= "statinfo" />
</button>
</div>
<field name= "image" widget= 'image' class= "oe_avatar" options= '{"preview_image": "image_medium"}' />
<div class= "oe_title" >
<label for= "name" class= "oe_edit_only" />
<h1 >
<field name= "name" placeholder= "e.g. YourWebsite.com" />
</h1>
<div >
<button type= "object" name= "action_join" class= "oe_highlight" string= "Join Channel" attrs= '{"invisible": [["are_you_inside", "=", True]]}' />
<button type= "object" name= "action_quit" string= "Leave Channel" attrs= '{"invisible": [["are_you_inside", "=", False]]}' />
<field name= "are_you_inside" invisible= "1" />
</div>
</div>
<group >
<group string= "Operators" >
<field name= "user_ids" nolabel= "1" colspan= "2" >
<kanban >
<field name= "id" />
<field name= "name" />
<templates >
<t t-name= "kanban-box" >
<div >
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<a t-if= "!read_only_mode" type= "delete" class= "fa fa-times pull-right" />
<div class= "o_kanban_image" >
<img t-att-src= "kanban_image('res.users', 'image', record.id.raw_value)" />
</div>
<div class= "o_kanban_details" >
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<h4 class= "o_kanban_record_title" > <field name= "name" /> </h4>
</div>
</div>
</t>
</templates>
</kanban>
</field>
<p class= "text-muted" >
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Operators that do not show any activity In Flectra for more than 30 minutes will be considered as disconnected.
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</p>
</group>
<group string= "Options" >
<field name= "button_text" />
<field name= "input_placeholder" />
<field name= "default_message" placeholder= "e.g. Hello, how may I help you?" />
</group>
</group>
<div attrs= '{"invisible": [["web_page", "=", False]]}' >
<separator string= "How to use the Website Live Chat widget?" />
<p >
Copy and paste this code into your website, within the < head> tag:
</p>
<field name= "script_external" readonly= "1" widget= "CopyClipboardText" />
<p >
or copy this url and send it by email to your customers or suppliers:
</p>
<field name= "web_page" readonly= "1" widget= "CopyClipboardChar" />
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<p > For website built with Flectra CMS, please install the website_livechat module. Then go to Website Admin > Configuration > Settings and select the Website Live Chat Channel you want to add on your website.</p>
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</div>
<group string= "Channel Rules" >
<field name= "rule_ids" nolabel= "1" />
</group>
<span > Define rules for your live support channel. You can apply an action (disable the support, automatically open your support, or just make the button available) for the given URL, and per country.<br /> To identify the country, GeoIP must be installed on your server, otherwise, the countries of the rule will not be taken into account.</span>
</sheet>
</form>
</field>
</record>
<!-- im_livechat.channel.rule -->
<record id= "im_livechat_channel_rule_view_tree" model= "ir.ui.view" >
<field name= "name" > im.livechat.channel.rule.tree</field>
<field name= "model" > im_livechat.channel.rule</field>
<field name= "arch" type= "xml" >
<tree string= "Rules" >
<field name= "sequence" widget= "handle" />
<field name= "regex_url" />
<field name= "action" />
<field name= "country_ids" />
</tree>
</field>
</record>
<record id= "im_livechat_channel_rule_view_form" model= "ir.ui.view" >
<field name= "name" > im_livechat.channel.rule.form</field>
<field name= "model" > im_livechat.channel.rule</field>
<field name= "type" > form</field>
<field name= "arch" type= "xml" >
<form string= "Channel Rule" >
<sheet >
<group >
<field name= "action" />
<field name= "regex_url" />
<label for= "auto_popup_timer" class= "oe_inline" attrs= "{'invisible': [('action', '!=', 'auto_popup')]}" />
<div class= "oe_inline" attrs= "{'invisible': [('action', '!=', 'auto_popup')]}" >
<field name= "auto_popup_timer" class= "oe_inline" /> seconds
</div>
<field name= "country_ids" widget= "many2many_tags" />
</group>
</sheet>
</form>
</field>
</record>
<!-- Canned responses -->
<record id= "im_livechat_canned_response_view_tree" model= "ir.ui.view" >
<field name= "name" > im_livechat.canned_response.tree</field>
<field name= "model" > mail.shortcode</field>
<field name= "arch" type= "xml" >
<tree editable= "bottom" >
<field name= "source" />
<field name= "substitution" />
</tree>
</field>
</record>
<record id= "im_livechat_canned_response_action" model= "ir.actions.act_window" >
<field name= "name" > Canned Responses</field>
<field name= "res_model" > mail.shortcode</field>
<field name= "view_mode" > tree</field>
<field name= "view_id" ref= "im_livechat_canned_response_view_tree" />
<field name= "domain" > [('shortcode_type','=','text')]</field>
<field name= "help" type= "html" >
<p class= "oe_view_nocontent_create" >
Click to create a new canned response.
</p> <p >
Canned responses allow you to insert prewritten responses in
your messages by typing <i > :shortcut</i> . The shortcut is
replaced directly in your message, so that you can still edit
it before sending.
</p>
</field>
</record>
<!-- Menu items -->
<menuitem
id="menu_livechat_root"
name="Live Chat"
web_icon="im_livechat,static/description/icon.png"
groups="im_livechat_group_user"
sequence="205"/>
<menuitem
id="support_channels"
name="Channels"
parent="menu_livechat_root"
action="im_livechat_channel_action"
groups="im_livechat_group_user"
sequence="5"/>
<menuitem
id="menu_reporting_livechat"
name="Report"
parent="menu_livechat_root"
sequence="50"
groups="im_livechat_group_manager"/>
<menuitem
id="session_history"
name="Sessions History"
parent="menu_reporting_livechat"
action="mail_channel_action"
groups="im_livechat_group_user"
sequence="1"/>
<menuitem id= "rating_rating_menu_livechat"
name="Customer Ratings"
action="rating_rating_action_livechat_report"
parent="menu_reporting_livechat"
sequence="40"/>
<menuitem
id="livechat_config"
name="Configuration"
parent="menu_livechat_root"
sequence="55"/>
<menuitem
id="canned_responses"
name="Canned Responses"
parent="livechat_config"
action="im_livechat_canned_response_action"
groups="im_livechat_group_user"
sequence="15"/>
</data>
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</flectra>
