flectra/addons/helpdesk_basic/security/helpdesk_security_view.xml

<?xml version="1.0" ?>
<flectra>

    <record id="module_helpdesk_category" model="ir.module.category">
        <field name="name">Helpdesk</field>
        <field name="sequence">20</field>
    </record>

    <record model="res.groups" id="helpdesk_group_user">
        <field name="name">User</field>
        <field name="category_id" ref="module_helpdesk_category"/>
    </record>

    <record model="res.groups" id="helpdesk_group_manager">
        <field name="name">Manager</field>
        <field name="category_id" ref="module_helpdesk_category"/>
        <field name="implied_ids" eval="[(4, ref('helpdesk_group_user'))]"/>
        <field name="users" eval="[(4, ref('base.user_root'))]"/>
    </record>

    <record id="helpdesk_portal_user_rule" model="ir.rule">
        <field name="name">Portal See Own Issues</field>
        <field ref="model_helpdesk_ticket" name="model_id"/>
        <field name="domain_force">
            ['|', ('user_id','=',user.id), ('partner_id', '=', user.partner_id.id)]
        </field>
        <field name="groups" eval="[(4, ref('base.group_portal'))]"/>
    </record>

    <record id="helpdesk_user_rule" model="ir.rule">
        <field name="name">See Own Issues</field>
        <field ref="model_helpdesk_ticket" name="model_id"/>
        <field name="domain_force">
            ['|', '|', ('assigned_to_id','=',user.id), ('partner_id', '=',
            user.partner_id.id), ('team_id.member_ids','in',user.id)]
        </field>
        <field name="groups" eval="[(4, ref('helpdesk_group_user'))]"/>
    </record>

    <record id="helpdesk_user_create_own_rule" model="ir.rule">
        <field name="name">Create Own Issues</field>
        <field ref="model_helpdesk_ticket" name="model_id"/>
        <field name="domain_force">
            [('user_id','=',user.id)]
        </field>
        <field name="groups" eval="[(4, ref('helpdesk_group_user'))]"/>
        <field name="perm_create" eval="True"/>
        <field name="perm_read" eval="True"/>
        <field name="perm_write" eval="True"/>
    </record>

    <record id="rule_helpdesk_manager" model="ir.rule">
        <field name="name">See All Issues</field>
        <field ref="model_helpdesk_ticket" name="model_id"/>
        <field name="domain_force">[(1, '=', 1)]</field>
        <field name="groups" eval="[(4, ref('helpdesk_group_manager'))]"/>
    </record>

    <record id="helpdesk_team_manager_rule" model="ir.rule">
        <field name="name">See All Team</field>
        <field ref="model_helpdesk_team" name="model_id"/>
        <field name="domain_force">[(1, '=', 1)]</field>
        <field name="groups" eval="[(4, ref('helpdesk_group_manager'))]"/>
    </record>

</flectra>