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<?xml version="1.0"?>
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<flectra >
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<data >
<record id= "im_livechat_report_operator_view_pivot" model= "ir.ui.view" >
<field name= "name" > im_livechat.report.operator.pivot</field>
<field name= "model" > im_livechat.report.operator</field>
<field name= "arch" type= "xml" >
<pivot string= "Livechat Support Statistics" disable_linking= "True" >
<field name= "partner_id" type= "row" />
<field name= "duration" type= "measure" />
<field name= "nbr_channel" type= "measure" />
</pivot>
</field>
</record>
<record id= "im_livechat_report_operator_view_graph" model= "ir.ui.view" >
<field name= "name" > im_livechat.report.operator.graph</field>
<field name= "model" > im_livechat.report.operator</field>
<field name= "arch" type= "xml" >
<graph string= "Livechat Support Statistics" >
<field name= "partner_id" />
<field name= "nbr_channel" type= "measure" />
</graph>
</field>
</record>
<record id= "im_livechat_report_operator_view_search" model= "ir.ui.view" >
<field name= "name" > im_livechat.report.operator.search</field>
<field name= "model" > im_livechat.report.operator</field>
<field name= "arch" type= "xml" >
<search string= "Search report" >
<filter name= "last_24h" string= "Last 24h" domain= "[('start_date','>', (context_today() - datetime.timedelta(days=1)).strftime('%%Y-%%m-%%d') )]" />
<filter name= "last_week" string= "Last Week" domain= "[('start_date','>', (context_today() - datetime.timedelta(weeks=1)).strftime('%%Y-%%m-%%d') )]" />
<group expand= "0" string= "Group By..." >
<filter name= "group_by_channel" string= "Channel" domain= "[]" context= "{'group_by':'channel_id'}" />
<filter name= "group_by_operator" string= "Operator" domain= "[('partner_id','!=', False)]" context= "{'group_by':'partner_id'}" />
<separator orientation= "vertical" />
<filter name= "group_by_day" string= "Creation date (day)" domain= "[]" context= "{'group_by':'start_date:day'}" />
<filter name= "group_by_week" string= "Creation date (week)" domain= "[]" context= "{'group_by':'start_date:week'}" />
<filter name= "group_by_month" string= "Creation date (month)" domain= "[]" context= "{'group_by':'start_date:month'}" />
<filter name= "group_by_year" string= "Creation date (year)" domain= "[]" context= "{'group_by':'start_date:year'}" />
</group>
</search>
</field>
</record>
<record id= "im_livechat_report_operator_action" model= "ir.actions.act_window" >
<field name= "name" > Livechat Support Report Channel</field>
<field name= "res_model" > im_livechat.report.operator</field>
<field name= "view_type" > form</field>
<field name= "view_mode" > graph,pivot</field>
<field name= "context" > {"search_default_last_week":1}</field>
<field name= "help" > Livechat Support Channel Statistics allows you to easily check and analyse your company livechat session performance. Extract information about the missed sessions, the audiance, the duration of a session, etc.</field>
</record>
<menuitem
id="menu_reporting_livechat_operator"
name="Operator Analysis"
parent="menu_reporting_livechat"
sequence="10"
action="im_livechat_report_operator_action"/>
</data>
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</flectra>