flectra/addons/im_livechat/data/im_livechat_channel_data.xml

<?xml version="1.0"?>
<flectra>
    <data>
        <!-- Smiley for rating to be displayed in the conversation -->
        <record id="mail_shortcode_rating_0" model="mail.shortcode">
            <field name="source">:rating_0</field> <!-- unicode of this image is not found -->
            <field name="substitution">&lt;img src='/rating/static/src/img/rating_0.png' alt=':rating_0'/&gt;</field>
            <field name="description">Rating Empty Smiley</field>
            <field name="shortcode_type">image</field>
        </record>

        <record id="mail_shortcode_rating_1" model="mail.shortcode">
            <field name="source">:rating_1</field> <!-- unicode of this image is not found -->
            <field name="substitution">&lt;img src='/rating/static/src/img/rating_1.png' alt=':rating_1'/&gt;</field>
            <field name="description">Rating Smiley Bad</field>
            <field name="shortcode_type">image</field>
        </record>

        <record id="mail_shortcode_rating_5" model="mail.shortcode">
            <field name="source">:rating_5</field> <!-- unicode of this image is not found -->
            <field name="substitution">&lt;img src='/rating/static/src/img/rating_5.png' alt=':rating_5'/&gt;</field>
            <field name="description">Rating Smiley Okay</field>
            <field name="shortcode_type">image</field>
        </record>

        <record id="mail_shorcode_rating_10" model="mail.shortcode">
            <field name="source">:rating_10</field> <!-- unicode of this image is not found -->
            <field name="substitution">&lt;img src='/rating/static/src/img/rating_10.png' alt=':rating_10'/&gt;</field>
            <field name="description">Rating Smiley Good</field>
            <field name="shortcode_type">image</field>
        </record>


    </data>
</flectra>