flectra/addons/helpdesk_project_ext/views/helpdesk_ticket_view.xml

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<?xml version="1.0" encoding="utf-8"?>
<flectra>
<record id="view_helpdesk_form_inherited" model="ir.ui.view">
<field name="name">Helpdesk Form</field>
<field name="model">helpdesk.ticket</field>
<field name="inherit_id"
ref="helpdesk_basic.view_helpdesk_form"/>
<field name="arch" type="xml">
<xpath expr="//div[@name='button_box']" position="inside">
<button class="oe_stat_button" type="object"
name="action_get_tasks" icon="fa-tasks">
<field string="Tasks"
name="task_count" widget="statinfo"/>
</button>
</xpath>
<!--<xpath expr="//header" position="inside">
<button name="action_create_task"
string="Create Task" type="object"
groups="helpdesk_basic.helpdesk_group_manager"/>
</xpath>-->
<xpath expr="//field[@name='tag_ids']" position="after">
<field name="need_project" invisible="1"/>
</xpath>
</field>
</record>
</flectra>