flectra/addons/helpdesk_basic/report/helpdesk_report.py

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# -*- coding: utf-8 -*-
# Part of Flectra. See LICENSE file for full copyright and licensing details.
from flectra import api, fields, models, tools
class HelpdeskReport(models.Model):
_name = "helpdesk.report"
_description = "Helpdesk Report"
_auto = False
sequence = fields.Char('Sequence', default='New')
name = fields.Char('Name', readonly=True)
partner_id = fields.Many2one('res.partner', string='Related Partner',
readonly=True)
user_id = fields.Many2one('res.users', string='Created By',
readonly=True)
issue_type_id = fields.Many2one('issue.type', string='Issue Type',
readonly=True)
team_id = fields.Many2one('helpdesk.team', 'Team', readonly=True)
assigned_to_id = fields.Many2one('res.users', string='Assigned To',
readonly=True)
start_date = fields.Datetime(string='Start Date', readonly=True)
end_date = fields.Datetime(string='End Date', readonly=True)
stage_id = fields.Many2one('helpdesk.stage', string='Stage')
description = fields.Text(string='Description', readonly=True)
priority = fields.Selection([('low', 'Low'), ('medium', 'Medium'),
('high', 'High')])
@api.model_cr
def init(self):
tools.drop_view_if_exists(self._cr, 'helpdesk_report')
self._cr.execute("""
CREATE VIEW helpdesk_report as (
SELECT
t.id as id,
h.sequence as sequence,
t.name as name,
h.partner_id as partner_id,
h.user_id as user_id,
h.issue_type_id as issue_type_id,
h.team_id as team_id,
h.assigned_to_id as assigned_to_id,
h.start_date as start_date,
h.end_date as end_date,
h.stage_id as stage_id,
h.description as description,
h.priority as priority
FROM helpdesk_team t
INNER JOIN helpdesk_ticket h
ON (h.team_id = t.id and h.active = True))
""")