flectra/addons/helpdesk_project_ext/models/helpdesk_ticket.py

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# Part of Flectra See LICENSE file for full copyright and licensing details.
from flectra import api, fields, models, _
class HelpdeskTicket(models.Model):
_inherit = 'helpdesk.ticket'
need_project = fields.Boolean(string='Need Project',
compute="_compute_need_project")
task_count = fields.Integer(compute='_compute_task_count', string='Tasks')
@api.multi
def action_create_task(self):
self.ensure_one()
user = self.env['res.users'].search(
[('partner_id', '=', self.partner_id.id)], limit=1)
vals = {'name': self.name,
'helpdesk_id': self.id,
'partner_id': self.assigned_to_id.id,
'description':
self.name or '' + '<br/>' + self.description or '',
'user_id': user and user.id or False,
'priority': 'l',
}
if self.env['res.config.settings'].search(
[], limit=1, order='id desc').mapped('use_project'):
vals.update({
'project_id':
self.team_id and self.team_id.project_id and
self.team_id.project_id.id or False})
self.env['project.task'].create(vals)
@api.multi
def action_get_tasks(self):
self.ensure_one()
context = {'default_helpdesk_id': self.id}
if self.env['res.config.settings'].search(
[], limit=1, order='id desc').mapped('use_project') and \
self.team_id and self.team_id.project_id and \
self.team_id.project_id:
context.update({'default_project_id': self.team_id.project_id.id})
return {
'name': _('Tasks'),
'res_model': 'project.task',
'type': 'ir.actions.act_window',
'view_mode': 'tree,form',
'view_type': 'form',
'domain': [('helpdesk_id', '=', self.id)],
'context': context,
}
@api.multi
def _compute_task_count(self):
for ticket in self:
ticket.task_count = self.env['project.task'].search_count([(
'helpdesk_id', '=', self.id)])
@api.multi
def _compute_need_project(self):
if self.env['res.config.settings'].search(
[], limit=1, order='id desc').mapped('use_project'):
for team in self:
team.need_project = True