flectra/addons/rma/data/mail_template_data.xml

<?xml version="1.0" encoding="utf-8"?>
<flectra noupdate="1">

    <record id="email_template_notify_warranty_date" model="mail.template">
        <field name="name">Warranty: Product Warranty email</field>
        <field name="email_from">
            ${(object.user_id.email and '%s &lt;%s&gt;' % (object.user_id.name, object.user_id.email) or '')|safe}
        </field>
        <field name="subject">${object.name or 'n/a'}</field>
        <field name="partner_to">${object.partner_id.id}</field>
        <field name="model_id" ref="rma.model_rma_request"/>
        <field name="auto_delete" eval="True"/>
        <field name="lang">${object.partner_id.lang}</field>
        <field name="body_html"><![CDATA[
                % if object.is_website:
                    %if object.is_replacement:
                        <div>
                                <p>Dear ${object.partner_id.name}</p>
                                <p>We do hereby confirm the reception of your
                                    request regarding replacement of products
                                <b>${object.rma_line.product_id.name}</b>, Please accept our apologies
                                    for this incident.</p>
                                <p> As per your request, a new shipment for
                                    <b>${object.rma_line.product_id.name}</b> will be created
                                    soon and we will replace product.</p>
                                <p>We are sorry that this occurred and appreciate
                                    your continued patronage, As a thanks for
                                    being one of our best client.
                                    Should you have any questions,
                                    please do not hesitate to contact us.
                                </p>
                                <p>Thank You</p>
                        </div>
                    %else:
                        <div>
                            <p>Dear ${object.partner_id.name}</p>
                            <p>We do hereby confirm the reception of your
                                request regarding return of products
                            <b>${object.rma_line.product_id.name}</b>, Please accept our apologies
                                for this incident.</p>
                            <p>We are sorry that this occurred and appreciate
                                your continued patronage, As a thanks for
                                being one of our best client.
                                Should you have any questions,
                                please do not hesitate to contact us.
                            </p>
                            <p>Thank You</p>
                        </div>
                    %endif

                % else:
                    % if object.warranty_expire_line:
                        <div>
                            <p>Dear ${object.partner_id.name}</p>
                            <p>We are sorry to hear about the problem you have had
                                with your product.
                            </p>
                            <p> We would like to be able to make the necessary
                                adjustment at no charge to you,
                                but unfortunately the warranty is expired of
                                following products:
                            </p>
                        </div>

                        <table border="1" width="100%">
                           <thead>
                                <tr>
                                    <th>Product</th>
                                    <th>Lot</th>
                                    <th>Quantity</th>
                                    <th>Warranty Date</th>
                                </tr>
                            </thead>
                            <tbody>
                                % for line in object.warranty_expire_line:
                                <tr>
                                    <td>${line.product_id.name}</td>
                                    <td>${line.lot_id.name}</td>
                                    <td>${line.qty_expired}</td>
                                    <td>${line.warranty_date}</td>
                                </tr>
                                % endfor
                               </tbody>
                        </table>
                    % else:
                        <div>
                            <p>Dear ${object.partner_id.name}</p>
                            <p>We are sorry to hear about the problem you have had
                                with your product.</p>
                            <p>We would like to be able to make the necessary
                                adjustment at no charge to you.
                            </p>
                        </div>
                    % endif
                % endif
]]>
        </field>
    </record>
</flectra>