flectra/addons/helpdesk_basic/report/helpdesk_report_view.xml

<?xml version="1.0" encoding="utf-8"?>
<flectra>

    <record id="view_helpdesk_report_graph" model="ir.ui.view">
        <field name="name">helpdesk.report.graph</field>
        <field name="model">helpdesk.report</field>
        <field name="arch" type="xml">
            <graph string="Helpdesk Analysis">
                <field name="name" type="row"/>
                <field name="partner_id" type="col"/>
            </graph>
        </field>
    </record>

    <record model="ir.ui.view" id="view_report_helpdesk_pivot">
        <field name="name">helpdesk.pivot</field>
        <field name="model">helpdesk.report</field>
        <field name="arch" type="xml">
            <pivot string="Helpdesk Statistics" disable_linking="True">
                <field name="name" type="row"/>
                <field name="partner_id" type="col"/>
            </pivot>
        </field>
    </record>

    <record id="report_helpdesk_view_search" model="ir.ui.view">
        <field name="name">report.helpdesk.search</field>
        <field name="model">helpdesk.report</field>
        <field name="arch" type="xml">
            <search string="Helpdesk Analysis">
                <filter string="My Issues" name="my_issues"
                        domain="[('assigned_to_id', '=', uid)]"/>
                <separator/>
                <field name="start_date"/>
                <field name="end_date"/>
                <filter string="This Year" name="thisyear"
                        domain="['|', ('start_date', '=', False), '&amp;',
                        ('start_date','&lt;=', time.strftime('%%Y-12-31')),
                        ('start_date','&gt;=',time.strftime('%%Y-01-01'))]"
                        help="Journal invoices with period in current year"/>
                <separator/>
                <filter string="Draft" domain="[('stage_id','=','draft')]"
                        help="Draft Issues" name="draft"/>
                <filter string="New" domain="[('stage_id','=','new')]"
                        help="New" name="new"/>
                <filter string="In Progress" name="in_progress"
                        domain="[('stage_id','=', 'in_progress')]"/>
                <filter string="Done" name="done"
                        domain="[('stage_id','=', 'done')]"/>
                <filter string="Cancel" name="cancel"
                        domain="[('stage_id','=', 'cancel')]"/>
                <separator/>
                <filter string="This Month" name="this_month"
                        domain="[('start_date', '&gt;=', context_today().strftime('%%Y-%%m-01'))]"/>
                <filter string="Last Month" name="last_month"
                        domain="['&amp;',
                        ('start_date', '&gt;=', (context_today() - relativedelta(months=1)).strftime('%%Y-%%m-01')),
                         ('start_date', '&lt;', context_today().strftime('%%Y-%%m-01'))]"/>
                <separator/>
                <field name="partner_id" operator="child_of"/>
                <field name="assigned_to_id"/>
                <group expand="1" string="Group By">
                    <filter string="Helpdesk Team" name="team_id"
                            context="{'group_by':'team_id'}"/>
                    <filter string="Partner" name="partner_id"
                            context="{'group_by':'partner_id','residual_visible':True}"/>
                    <filter string="Assiged To" name='assigned_to_id'
                            context="{'group_by':'assigned_to_id'}"/>
                    <filter string="Status" context="{'group_by':'stage_id'}"/>
                    <separator orientation="vertical"/>
                    <filter string="Start Date"
                            context="{'group_by':'start_date'}"/>
                    <filter string="End Date"
                            context="{'group_by':'end_date'}"/>
                </group>
            </search>
        </field>
    </record>

    <record id="action_helpdesk_report" model="ir.actions.act_window">
        <field name="name">Helpdesk Analysis</field>
        <field name="res_model">helpdesk.report</field>
        <field name="view_mode">graph,pivot</field>
        <field name="view_id" ref="view_helpdesk_report_graph"/>
        <field name="search_view_id" ref="report_helpdesk_view_search"/>
        <field name="context">{'search_default_team_id': 1,
            'search_default_current_year': 1}
        </field>
    </record>

    <menuitem id="helpdesk_report_main_menu" name="Reporting"
              parent="menu_main_helpdesk" sequence="50"/>
    <menuitem id="helpdesk_report" name="Helpdesk Report"
              parent="helpdesk_report_main_menu" sequence="1"
              action="action_helpdesk_report"/>

</flectra>