186 lines
7.6 KiB
Python
186 lines
7.6 KiB
Python
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# Part of Flectra See LICENSE file for full copyright and licensing details.
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from flectra import api, fields, models, _
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class HelpdeskTicket(models.Model):
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_name = 'helpdesk.ticket'
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_inherit = ['mail.thread', 'mail.activity.mixin']
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_order = 'id desc'
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_description = 'Helpdesk Ticket'
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@api.model
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def _get_default_state(self):
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if self.team_id and self.team_id.stage_ids:
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return self.team_id.stage_ids[0]
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active = fields.Boolean('Active', default=True)
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color = fields.Integer(string='Color Index')
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name = fields.Char('Name', translate=True)
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sequence = fields.Char('Sequence', default='New', copy=False)
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priority = fields.Selection([('1', 'Low'), ('2', 'Medium'),
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('3', 'High')], default='1')
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user_id = fields.Many2one('res.users', string='Created By',
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track_visibility='onchange')
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partner_id = fields.Many2one(
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'res.partner', store=True, related='user_id.partner_id',
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string='Related Partner', track_visibility='onchange')
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email = fields.Char(
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string='Email',
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default=lambda s: s.env.user.partner_id.email or False)
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issue_type_id = fields.Many2one('issue.type', string='Issue Type',
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track_visibility='onchange')
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team_id = fields.Many2one('helpdesk.team', 'Team',
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track_visibility='onchange')
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assigned_to_id = fields.Many2one('res.users', string='Assigned To',
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track_visibility='onchange')
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tag_ids = fields.Many2many('helpdesk.tag', string='Tag(s)')
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start_date = fields.Datetime(
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string='Start Date', default=fields.Datetime.now,
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track_visibility='onchange')
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end_date = fields.Datetime(
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string='End Date', default=fields.Datetime.now,
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track_visibility='onchange')
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description = fields.Text(string='Description', size=128, translate=True,
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track_visibility='onchange')
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attachment_ids = fields.One2many(
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'ir.attachment', compute='_compute_attachments',
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string="Main Attachments",
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help="Attachment that don't come from message.")
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attachments_count = fields.Integer(compute='_compute_attachments',
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string='Add Attachments')
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is_accessible = fields.Boolean('Is Accessible',
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compute='_compute_is_accessible')
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is_assigned = fields.Boolean('Is Accessible',
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compute='_compute_is_accessible')
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stage_id = fields.Many2one('helpdesk.stage', string='Stage',
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default=_get_default_state,
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track_visibility='onchange')
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@api.multi
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def _track_subtype(self, init_values):
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self.ensure_one()
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if 'assigned_to_id' in init_values and self.assigned_to_id:
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# assigned -> new
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return 'helpdesk_basic.mt_issue_new'
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elif 'stage_id' in init_values and self.stage_id and \
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self.stage_id.sequence <= 1: # start stage -> new
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return 'helpdesk_basic.mt_issue_new'
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elif 'stage_id' in init_values:
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return 'helpdesk_basic.mt_issue_stage'
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return super(HelpdeskTicket, self)._track_subtype(init_values)
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def add_followers(self):
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followers = []
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followers.append(self.assigned_to_id.id)
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followers.append(self.user_id.id)
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self.message_subscribe_users(user_ids=followers)
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@api.model
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def create(self, values):
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if not values.get('user_id'):
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values.update({'user_id': self.env.user.id})
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if 'sequence' not in values or values['sequence'] == _('New'):
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values['sequence'] = self.env['ir.sequence'].next_by_code(
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'helpdesk.ticket') or _('New')
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if values.get('team_id'):
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team = self.team_id.browse(values.get('team_id'))
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values.update(
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{'stage_id': team.stage_ids and team.stage_ids[0].id or False})
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res = super(HelpdeskTicket, self).create(values)
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if not res.stage_id and res.team_id and res.team_id.stage_ids:
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res.stage_id = res.team_id.stage_ids[0]
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res.add_followers()
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return res
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@api.multi
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def write(self, vals):
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if vals.get('partner_id', False) or vals.get('assigned_to_id', False):
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self.add_followers()
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return super(HelpdeskTicket, self).write(vals)
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@api.onchange('team_id')
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def onchange_team_id(self):
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self.assigned_to_id = False
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if self.team_id:
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self.stage_id = \
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self.team_id.stage_ids and self.team_id.stage_ids.ids[0]
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return {'domain': {
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'assigned_to_id':
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[('id', 'in', self.team_id.member_ids and
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self.team_id.member_ids.ids or [])],
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'stage_id':
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[('id', 'in', self.team_id.stage_ids and
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self.team_id.stage_ids.ids or [])]
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}}
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@api.onchange('issue_type_id')
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def onchange_issue_type_id(self):
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self.team_id = False
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if self.issue_type_id:
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self.description = self.issue_type_id.reporting_template or ''
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return {'domain': {'team_id': [('issue_type_ids', 'in',
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self.issue_type_id.id)]}}
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@api.multi
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def _compute_is_accessible(self):
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has_group = self.env.user.has_group('base.group_no_one')
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for ticket in self:
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if self.env.user.partner_id.id == ticket.partner_id.id or \
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has_group:
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ticket.is_accessible = True
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if self.env.user.id == ticket.assigned_to_id.id or has_group:
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ticket.is_assigned = True
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@api.multi
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def _compute_attachments(self):
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for ticket in self:
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attachment_ids = self.env['ir.attachment'].search(
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[('res_model', '=', ticket._name),
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('res_id', '=', ticket.id)])
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ticket.attachments_count = len(attachment_ids.ids)
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ticket.attachment_ids = attachment_ids
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@api.multi
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def action_get_attachments(self):
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self.ensure_one()
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return {
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'name': _('Attachments'),
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'res_model': 'ir.attachment',
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'type': 'ir.actions.act_window',
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'view_mode': 'kanban,form',
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'view_type': 'form',
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'domain': [('res_model', '=', self._name),
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('res_id', '=', self.id)],
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'context': "{'default_res_model': '%s','default_res_id': %d}" % (
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self._name, self.id),
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}
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@api.multi
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def action_get_issue_type(self):
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form_id = self.env.ref('helpdesk_basic.view_issue_type_form')
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tree_id = self.env.ref('helpdesk_basic.view_issue_type_tree')
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return {
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'name': 'Issue Types',
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'type': 'ir.actions.act_window',
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'view_type': 'form',
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'view_mode': 'tree,form',
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'res_model': 'issue.type',
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'views': [(tree_id.id, 'tree'), (form_id.id, 'form'), ],
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'domain': [('id', '=', self.issue_type_id.id)],
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}
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@api.multi
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def action_get_team(self):
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form_id = self.env.ref('helpdesk_basic.helpdesk_team_form_view')
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tree_id = self.env.ref('helpdesk_basic.helpdesk_team_tree_view')
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return {
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'name': 'Helpdesk Teams',
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'type': 'ir.actions.act_window',
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'view_type': 'form',
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'view_mode': 'tree,form',
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'res_model': 'helpdesk.team',
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'views': [(tree_id.id, 'tree'), (form_id.id, 'form'), ],
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'domain': [('id', '=', self.team_id.id)],
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}
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