flectra/addons/helpdesk_basic/data/helpdesk_data.xml

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<?xml version="1.0" encoding="utf-8"?>
<flectra>
<data noupdate="1">
<record id="seq_helpdesk_issue" model="ir.sequence">
<field name="name">Issues</field>
<field name="code">helpdesk.ticket</field>
<field name="prefix">ISSUE</field>
<field name="padding">4</field>
<field name="company_id" eval="False"/>
</record>
</data>
<record id="mt_issue_new" model="mail.message.subtype">
<field name="name">Issue Opened</field>
<field name="res_model">helpdesk.ticket</field>
<field name="default" eval="False"/>
<field name="hidden" eval="False"/>
<field name="description">Issue opened</field>
</record>
<record id="mt_issue_stage" model="mail.message.subtype">
<field name="name">Stage Changed</field>
<field name="res_model">helpdesk.ticket</field>
<field name="default" eval="False"/>
<field name="description">Stage changed</field>
</record>
</flectra>